Sales Manager - Country Inn Clive | Country Inn & Suites by Radisson

CSM Corporation•Clive, IA

33d

About The Position

Sales: Accountable for achieving business revenue goals in Rooms, Food and Beverage and auxiliary revenues thru established goals. Solicit and prospect new and existing accounts while developing and maintaining excellent client relationships. Responsible for selling/coordinating/detailing meeting space and food and beverage service at applicable hotels. Develop and deliver account strategy relating to overall hotel performance. Revenue Optimizing: Responsible for effectively managing Rooms and Catering revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability thru active Rooms and Catering Yield processes. Works on pricing and mix of business. Has understanding of market fluctuations and trends. Technical Acumen: Responsible for utilizing sales tools/systems to accurately identify, forecast and communicate sales data. Ensures integrity of sales data by documenting information in CI/TY on a daily basis. Utilizes sales tools such as Hoteligence, reader boards and other market intelligence to drive business. Guest Service: Responsible for client satisfaction by ensuring the clients' needs and concerns are responded to in a courteous and timely manner. Ensures effective communication of client needs from sales to appropriate operational departments. Provides follow-up calls and correspondence to clients to encourage repeat business/customer referrals. Training: Utilizes available resources and adheres to CSM training policies. Ensures all company, brand, and department specific training requirements are met. Implements training philosophies and processes. Self/Workload Management: Responsible for effective self/workload management. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.Adheres to all CSM Standard Operating Procedures. Must be flexible in work schedule as needed. Safety/Risk Management: Ensures a clean and safe work environment to maintain standards per CSM, brand, local, state and federal regulations. Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.

Requirements

High school diploma or GED required.
2+ years of sales experience required, in a full service hotel of comparable market or rate position.
Must be detail oriented
Have ability to communicate well with all levels within and outside the organization
Be able to problem-solve with employees and guests
Must be able to manage multiple priorities in a fast-paced environment
Must have a valid driver license
Ability to lift, push, and pull up to 20 pounds on an occasional basis.

Nice To Haves

College degree or equivalent experience preferred.

Responsibilities

Achieving business revenue goals in Rooms, Food and Beverage and auxiliary revenues
Soliciting and prospecting new and existing accounts
Developing and maintaining client relationships
Selling/coordinating/detailing meeting space and food and beverage service
Developing and delivering account strategy
Managing Rooms and Catering revenue
Utilizing market industry data and knowledge
Securing appropriate business to maximize hotel profitability
Active Rooms and Catering Yield processes
Working on pricing and mix of business
Utilizing sales tools/systems to accurately identify, forecast and communicate sales data
Ensuring integrity of sales data by documenting information in CI/TY on a daily basis
Utilizing sales tools such as Hoteligence, reader boards and other market intelligence to drive business
Ensuring the clients' needs and concerns are responded to in a courteous and timely manner
Ensuring effective communication of client needs from sales to appropriate operational departments
Providing follow-up calls and correspondence to clients to encourage repeat business/customer referrals
Utilizing available resources and adheres to CSM training policies
Ensuring all company, brand, and department specific training requirements are met
Implementing training philosophies and processes
Responsible for effective self/workload management
Demonstrating clear written and verbal communication skills
Promoting collaboration and positive, professional work environment
Attending all daily, weekly and/or monthly department/hotel meetings
Adhering to all CSM Standard Operating Procedures
Ensuring a clean and safe work environment
Following all CSM procedures for guest/associate incidents
Knowledgeable of hotel emergency procedures