Sales Manager

Block LLP•Burbank, CA

18d

About The Position

Block LLP is seeking an experienced Sales Manager to lead and oversee our Intake Department, including both in-office and remote intake team members. This role is responsible for driving performance, improving conversion rates, coaching sales professionals, and ensuring a consistent, high-quality client experience from the first point of contact. This position is ideal for a sales leader with extensive sales experience, a strong track record of managing teams, and a passion for building systems, accountability, and results. Prior law firm experience is preferred but not required.

Requirements

5+ years of sales experience, including high-volume inbound or consultative sales
2+ years of experience managing and coaching a sales team
Proven track record of meeting or exceeding sales goals through team leadership
Strong understanding of sales metrics, funnels, and performance management
Excellent communication, coaching, and leadership skills
Comfortable managing remote teams and distributed workflows
Experience with CRM systems, call tracking, and sales reporting tools

Nice To Haves

Law firm or legal intake experience preferred, but not required

Responsibilities

Lead, manage, and coach an intake team of in-person and remote sales professionals
Set clear performance expectations, KPIs, and accountability standards
Conduct regular team meetings, one-on-ones, and performance reviews
Train team members on consultative sales techniques and client communication
Address performance issues and support professional development
Drive conversion of inbound leads into signed clients
Monitor and improve call handling, follow-up, and close rates
Review calls, provide feedback, and implement coaching plans
Ensure consistent sales scripts, intake workflows, and best practices
Optimize response times and client experience across all intake channels
Track and analyze key intake metrics (conversion rate, call volume, response time, sign-ups, lead quality)
Prepare performance reports for leadership
Collaborate with Operations and Marketing to improve lead quality and outcomes
Implement and refine intake SOPs and sales processes
Work closely with Marketing, Pre-Litigation, and Litigation teams to ensure proper case qualification and handoff
Provide feedback on lead sources, messaging, and intake effectiveness
Ensure smooth onboarding of new clients post-sign-up