Sales Manager

Belterra Casino Resort • Florence, IN

14d

About The Position

This role will cover and work from the Indianapolis, Indiana area. Candidate location in or around this area is highly preferred. The Sales Manager is responsible for creating and retaining Group Sales. They will be expected to work with the Convention Services team to provide superior customer service. The Sales Manager: Creates an atmosphere that induces guests to have Belterra Casino Resort as their casino of choice Is responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service. Focuses on sales growth and retention of Group Sales Customers with their territories. Meets with key department managers to communicate sales efforts, discuss opportunities, and develop ideas for improving group customer satisfaction and ROI. Maintains accurate reports and follows up on internal and external requests. Meets and/or contacts existing “large” customers to solidify retention, quarterly. Closes sales for both new and existing customers.

Requirements

• Ability to use all equipment associated with the position, including, but not limited to, computer keyboards.
• Must be able to review and comprehend all necessary documentation.
• Ability to prospect, create relationships, and close sales.
• Ability to research, analyze, comprehend, and act upon information and be aware of the business environment in order to effectively manage areas of responsibility.
• Ability to generate and make meaningful presentations to clients, and generate internal reports
• Effective personal presence and proven communication skills both in written and verbal communication, with important and prospective clients, and all levels of management and employees.
• Ability to seek ideas that will provide better return on investment (ROI) Group Sales and/or efficiencies that will improve profitability for Belterra Casino Resort.
• Ability to meet requested and required deadlines.
• Must be flexible to work varying shifts and time schedules as needed.
• Proven history of sales success that clearly showcases an understanding of customer and revenue growth is required.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• This role will cover and work from the Indianapolis, Indiana area. Candidate location in or around this area is highly preferred.
• Must be at least 21 years of age.
• These skills and abilities are typically acquired through the completion of a Bachelor’s Degree or equivalent in marketing, business, or related field, as well as three to five years of experience in sales support; sales support management, or call center customer support management.
• A minimum of one to two years of outside sales experience is required.

Nice To Haves

• Broad understanding of managing group travel, meetings, events, and group sales is preferred.
• Knowledge of casino industry and/or hotel and resort marketing as it pertains to group sales is a plus.

Responsibilities

• Creating and retaining Group Sales
• Work with the Convention Services team to provide superior customer service
• Creates an atmosphere that induces guests to have Belterra Casino Resort as their casino of choice
• Actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service
• Focuses on sales growth and retention of Group Sales Customers with their territories
• Meets with key department managers to communicate sales efforts, discuss opportunities, and develop ideas for improving group customer satisfaction and ROI
• Maintains accurate reports and follows up on internal and external requests
• Meets and/or contacts existing “large” customers to solidify retention, quarterly
• Closes sales for both new and existing customers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager