Sales Manager

Legacy Funeral Group, LLC • Odessa, TX

10d

About The Position

The Sales Manager plays an essential role in generating revenue for the funeral home(s) and/or cemetery(ies) and is the primary reference for the Family Service Professionals and /or Advanced Planning Professionals. The Sales Manager helps manage contact with our families and interaction with them to fulfill their death care needs. The Sales Manager’s duties must be performed consistently with the company's mission and values and in adherence to company policies and procedures.

Requirements

• High school diploma or equivalent
• 1-3 years’ experience as a Family Service Professional or Advanced Planning Professional
• 2-3 years of sales management experience or other related area
• Must have a valid driver's license and good driving record
• A valid insurance license may be required in some states
• Knowledge of computers and some software

Nice To Haves

• A history of community, civic, volunteer, or sectarian work within the market would be an asset

Responsibilities

• Coach Family Service Professionals and/or Advanced Planning Professionals and act as their primary reference regarding customer service and satisfaction, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline interpretation etc.
• Responsible for scheduling, lead distribution, follow-up, and other aspects of managing a sales team, except that the Sales Manager is not required to sell a product/service
• Generate sales leads through professionally serving at-need families, networking and interacting in the community; Partner with other businesses, arrange and coordinate group seminars
• Assists the VP in developing the annual location pre-need sales budget and ensure that the location pre-need sales budget is met
• Accountable for 24-hour response to customer complaints and teaching the Family Service Professionals and/or Advanced Planning Professionals how to make those complaints an opportunity for both the family and the company
• Establishment and review of activity and performance plans for Advanced Planning Professionals and/or Family Service Professionals
• Hiring, discipline, termination, training, advancement, and placement of Family Service Professionals and/or Advanced Planning Professionals
• Responsible for managing assigned Advanced Planning Professionals and/or Family Service Professionals, including managing attendance, absenteeism, leave, pay issues, and performance
• Communicate progress of team to the General Manager and VP of Cemetery Operations
• Jointly work with all personnel to ensure customer satisfaction
• Ensure compliance of sales practices with federal, state, and local regulations (i.e. “No Call” Legislation)
• Review sales contracts written by the Advanced Planning Professionals and/or Family Service Professionals to make certain they follow sales guidelines
• Lead change initiatives that support seamless service
• Act as a resource person for estate planning with the intent to increase market share and new heritage
• Mentor sales professionals in leading by example. Job shadow to monitor performance and coach
• Any other duties as directed by management, except that the incumbent will never have any physical contact with the remains of the deceased at any time
• Is the primary reference for the Family Service Professionals and /or Advanced Planning Professionals. Also, helps manage contact with our families and interaction with them to fulfill their death care needs.
• Good written and verbal communication skills needed for interactions with grieving families, co-workers, and other stakeholders to generate accurate, timely responses to questions and requests in a calm, professional manner;
• Collaborates with co-workers, keeps shared information up to date, and works well independently and on projects; and works with other departments as needed.
• Comes up with new ways to look at problems and processes in their work
• Achieves results
• Shares viewpoints and information openly and listens attentively to others' ideas and suggestions
• Communicates in a timely and effective manner with manager(s)
• Proactively contributes to group objectives; volunteers to help others as needed
• Ability to interface well with personnel at all levels

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED