Window World of Fargo Sales Manager

Window World•Fargo, ND

6d•$60,000 - $110,000

About The Position

The Sales Manager is responsible for leading and managing the sales team to consistently achieve revenue, closing, and customer experience goals. This role owns day-to-day sales performance, pipeline health, and accountability while developing the team through coaching, training, and clear expectations. Reporting to the General Manager, the Sales Manager works closely with marketing, operations, and production to align promotions, lead generation, and execution in the field. A key responsibility of this role is ensuring documented sales processes are followed consistently and that what is sold aligns with production capabilities—setting installation teams up for success and ensuring a high-quality customer experience. The Sales Manager uses performance data and sales tools to review results, reinforce standards, and drive continuous improvement across the team.

Requirements

Proven experience leading and coaching a sales team, with a track record of improving performance and accountability.
Strong understanding of consultative or in-home sales processes and customer experience.
Comfortable using data and KPIs to manage performance, identify trends, and drive improvement.
Confident coach who can give direct, constructive feedback and develop people over time.
Prior hands-on experience measuring windows, doors, and related products for replacement projects in an in-home sales or remodeling environment.
Experience working within a CRM and enforcing clean, consistent usage.
Clear, professional communicator who builds trust with both customers and internal teams.
Organized, disciplined, and able to manage multiple priorities without losing follow-through.
Aligned with Window World of Fargo’s Core Values and leads with humility, positivity, and drive.
Ability to travel to job sites, customer locations, or company offices as needed.
A history of safe and responsible driving, if driving company vehicles is required.
Capability to occasionally lift, carry, or move materials, or stand for extended periods during training or on-site visits.
Willingness to undergo a criminal background check if required by the company.
Proof of legal authorization to work in the United States.
Ability to work evenings or weekends if required for sales meetings or even

Responsibilities

Lead the sales team to achieve revenue, closing, and customer experience goals
Set clear expectations for performance, professionalism, and activity standards
Monitor individual and team performance metrics and address gaps proactively
Provide ongoing coaching through one-on-one sessions, ride-alongs, and review of sales activity
Lead regular sales meetings focused on results, skill development, and alignment
Ensure documented sales processes are followed consistently across the team
Maintain accurate pipelines, forecasting, and sales documentation
Collaborate with marketing on promotions, campaigns, and lead generation efforts
Provide feedback on lead quality, messaging, and field performance
Work closely with production and operations to ensure what is sold aligns with installation capabilities
Perform and verify field measurements as needed, including supporting new sales team members and handling unique or complex projects to ensure accurate scopes and successful installations
Reinforce scope clarity, pricing discipline, and proper job setup to support smooth installations
Address sales-related issues that impact production or customer satisfaction
Lead recruiting, onboarding, and development of sales team members
Promote a culture of accountability, continuous improvement, and alignment with company values