Sales Manager - Pool Services

Poolie•Austin, TX

5d•Hybrid

About The Position

Join our team at Poolie and become a valuable member of our company as a sales Manager Sales Manager The Sales Manager leads and supports a high-performing sales team focused on pool services, repairs, and renovation projects. This role is responsible for driving revenue growth, improving conversion rates, and ensuring a smooth customer experience from lead to close. The Sales Manager uses AI tools and data insights to improve follow-up, forecasting, customer communication, and overall sales efficiency; helping the team work smarter and close more.

Requirements

10+ years of sales experience (home services preferred)
5+ year of sales leadership experience preferred
Strong coaching and team development skills
Confident in communicating with customers about repairs, and renovation options
Comfortable using CRM tools, reporting dashboards, and modern sales tech
Highly organized, detail-oriented, and able to manage priorities in a fast-paced environment

Nice To Haves

Knowledge of pool systems, equipment, and repair/renovation services (or willingness to learn quickly)
Experience with high-ticket, project-based sales (renovations, resurfacing, equipment replacement, etc.)
Familiarity with AI-enabled tools such as: CRM automation and lead scoring Call summaries and coaching tools Proposal builders and automated follow-up systems ChatGPT or similar tools for customer messaging and scripts

Responsibilities

Lead, coach, and motivate a team of sales reps and coordinators to hit weekly and monthly sales goals
Provide ongoing training and support on sales skills, customer communication, and product/service knowledge
Conduct regular one-on-ones, pipeline reviews, and performance check-ins
Support hiring, onboarding, and training of new sales team members
Set clear expectations and build a positive, accountability-driven team culture
Drive growth across pool service, repairs, and renovation projects
Improve close rates through consistent follow-up, stronger estimates, and better customer experience
Track key metrics: lead response time, pipeline activity, close rate, average ticket size, and revenue per sales rep
Implement sales processes that improve speed, communication, and consistency
Work closely with operations and scheduling teams to ensure jobs are sold and scheduled accurately
Help resolve customer concerns quickly and professionally to protect the customer experience and improve conversion
Use AI tools to improve how leads are managed, followed up, and converted
Leverage AI insights and CRM dashboards to spot trends, coach performance, and forecast revenue
Encourage reps to use AI tools to improve sales calls, proposal writing, emails, and customer communication
Optimize sales workflows with automation (lead routing, reminders, follow-up sequences, estimate templates)
Ensure accurate and complete CRM data so AI tools and reporting stay reliable
Ensure customers receive clear, professional estimates and recommendations that match their needs
Promote honest, consultative selling
Improve the sales handoff process to operations to ensure a smooth start-to-finish experience
Maintain quality standards for documentation, pricing accuracy, and job notes