Sales Manager

Saks Fifth Avenue-posted 3 months ago
$65,000 - $80,000/Yr
Full-time • Manager
Boca Raton, FL
5,001-10,000 employees
General Merchandise Retailers
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As the Sales Manager, you possess total ownership of the sales experience within your Saks Fifth Avenue store and occupy a critical role in the achievement of the company's objectives. Within this role, you facilitate partnerships across functions and leverage team skills to build a customer-centric sales experience, all while being a steward of the Saks Fifth Avenue brand. You have an appetite for driving sales by developing the clienteling skills and selling behaviors of a team of high-performing direct reports. You maintain high visibility on the selling floor to coach and develop our selling force, while refining the art of connecting with clients to build sustainable relationships through exceptional service and regular outreach. With strong oversight of onboarding, training, ongoing education, and performance management of the selling team, you foster a powerful sense of teamwork and collaborative spirit to successfully achieve the store's goals.

  • Actively recruit and seamlessly onboard new hires.
  • Train and develop top talent by supporting team members in identifying career development goals.
  • Foster an environment of accountability by leading the team in enforcing policies and procedures.
  • Evaluate and calibrate performance and productivity fairly for direct reports.
  • Develop direct reports to build their personal brand as a fashion authority.
  • Drive continued education initiatives for direct reports.
  • Promote a positive environment of achievement, recognition, and celebration.
  • Resolve work-related concerns and conflicts as soon as they arise.
  • Empower team to take ownership of internal and external customer problems.
  • Oversee scheduling of department associates with sensitivity to promotional calendar.
  • Create and maintain an environment of trust and collaboration.
  • Exhibit Saks Fifth Avenue's culture and values.
  • Role model exceptional service and client relationship building skills.
  • Execute all client development-specific initiatives in-store.
  • Proactively build positive and productive relationships.
  • Build a cohesive customer service-driven team.
  • Use data-driven methods to identify patterns in client spend.
  • Increase new client acquisition and strengthen existing relationships.
  • Exercise expertise in use of clienteling tools.
  • Take initiative to stay informed on new merchandise deliveries.
  • Drive towards the achievement of maximum sales and growth.
  • Establish well-thought-out plans and manage team execution.
  • Develop understanding of and analyze internal and external customer behaviors.
  • Support audit compliance to enforce department and stockroom controls.
  • Stay informed of business drivers, industry trends, and competitors.
  • Track progress against departmental strategies.
  • Proactively share information, best practices, and new ideas with the team.
  • Demonstrate strong decision-making skills.
  • Use critical thinking skills to analyze problems.
  • Personally champion change initiatives.
  • Relevant experience and leading a team, with supervisory experience managing a team of direct reports.
  • A proven track record of success managing a selling and operations workforce.
  • Proficiency in utilizing available technology, including clienteling tools and social media.
  • History of building, leading, motivating, and coaching teams.
  • Excellent oral and written communication skills.
  • Strong attention to detail.
  • May require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds.
  • Willing to work a flexible schedule based on business need.
  • Luxury retail fashion experience preferred.
  • 4-year degree preferred.
  • Continuously builds skills and knowledge through training.
  • Demonstrates a working knowledge and appreciation of the Saks Fifth Avenue business.
  • Adapts personal approach in response to diverse situations.
  • Responds to unexpected changes in work environment with creativity and resilience.
  • Establishes and upholds high personal standards for individual work.
  • Maintains a customer-centric mentality.
  • Comprehensive benefits package for all eligible full-time employees.
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • 401(k) retirement plan.
  • Basic life insurance.
  • Supplemental life insurance.
  • Disability insurance.
  • Variety of additional voluntary benefits.
  • An amazing employee discount.
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