About the position
Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful. The Sales Manager (SM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth across all categories. The SM leads a team of Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers and is accountable for all aspects of the retail business with the exception of boutiques, including sales, service, and operational process. The SM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. This leader drives the business through a focus on performance (NPS, sales and in-store events), people (guest service and associate training), and process (standard operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, exceptional guest service, the aptitude to learn and teach extensive product knowledge, and the ability to lead, influence, and develop their team.
Responsibilities
- Promote a culture of accountability to meet or exceed Ulta Beauty's goals related to retail and service sales, guest loyalty, payroll, omni-channel, and retail shrink.
- Drive company profitability by identifying underperforming metrics and developing strategies that leverage company programs, tools, and resources.
- Leverage store forecast and payroll budgets to support with store scheduling needs.
- Plan and execute in-store events that deliver an unrivaled guest experience.
- Review, analyze and react to Ulta Beauty's financial and operational reporting.
- Perform makeup applications, skincare analysis, and product demonstrations with guests.
- Attract, hire, and retain a diverse team of top talent.
- Build a highly engaged team at the store that embodies the Ulta Beauty brand.
- Create an inclusive environment that inspires and encourages the growth and engagement of associates.
- Support all aspects of associate professional development.
- Ensure direct reports regularly participate in ongoing training.
- Establish professional brand partner relationships.
- Model a culture of teamwork and guest services excellence.
- Execute the Guest Engagement Leader program.
- Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards.
- Use the company's scheduling tool as directed.
- Protect company assets and minimize loss by ensuring all store standards and operating procedures are met.
- Execute day-to-day inventory control processes.
- Support continuous improvement by influencing the adoption of company initiatives and technology.
Requirements
- Bachelor's degree is preferred.
- 2-3+ years of fast-paced, retail management, or other relevant work experience.
- Success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense.
- Proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directives.
- Experience with attracting, developing, and motivating top talent.
Nice-to-haves
- Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices).
- Excellent written and verbal communication.
- Strong collaboration and interpersonal skills.
- Strong organizational skills to manage multiple tasks.
- Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable.
