Sales Manager, Inside Sales (Call Center / B2C) - Las Vegas (Hybrid)

Point Digital Finance, Inc. • Las Vegas, NV

8h • Hybrid

About The Position

At Point, we welcome leaders into a culture grounded in self-awareness, resilience, and shared ambition, believing impactful sales leaders are defined by how thoughtfully they show up for their team, partners, and their own growth. In this role, you will continually refine your craft through intentional coaching, authentic motivation, principled influence, strong sales and business acumen, and an unwavering belief in your team’s potential. If you’re driven to grow while helping others do the same, you’ll find a meaningful place to lead at Point. We are looking for an Inside Sales Manager to lead a high-performing B2C sales team in a fast-paced, call center / inbound sales environment. You will manage a team of inside sales representatives and account managers, driving performance across a high-volume pipeline of homeowner leads. This role plays a crucial part in improving sales performance and conversion rates through effective goal setting, coaching, and day-to-day team support. As a hands-on sales leader, you’ll develop talent, lead ongoing sales training, and implement scalable strategies that drive revenue growth while enhancing the customer experience. This is an ideal opportunity for a sales manager with experience leading remote inside sales teams or call center agents, who thrives in a metrics-driven environment and enjoys building high-performing teams.

Requirements

• 5+ years of experience in sales management, with a strong focus on performance management for telephonic sales teams.
• Bachelor’s degree in a related field, or equivalent practical experience.
• Demonstrated ability to analyze performance data, identify trends, and drive operational improvements.
• Proven experience leading complex operational and strategic initiatives.
• Prior experience managing remote teams, with a data-driven approach to tracking and improving performance.
• Strong decision-making skills—able to assess multiple paths, collaborate with key stakeholders, and align outcomes with business goals.
• Skilled in defining short-term success metrics that align with long-term company objectives.
• Excellent prioritization and organizational skills, ensuring clear ownership and focus across the team.
• Effective in conflict resolution, fostering open communication and collaboration, and knowing when to engage additional stakeholders or HR.
• Attendance at four onsite events per year, which will involve travel. Participation in these events is mandatory.
• Obtain and maintain a Mortgage Loan Originator (MLO) license under the terms of the SAFE Act and Regulation Z within 60 days of your start date and keep it in good standing throughout your employment.
• Be subject to the required NMLS registration, which includes a criminal background and credit check.

Nice To Haves

• Experience in Real Estate, Mortgage, or HELOC industries is strongly preferred.

Responsibilities

• Manage daily operations of a high-volume inside sales team, ensuring consistent coverage.
• Partner with Account Managers/Sales Reps to navigate complex homeowner scenarios.
• Resolve escalated homeowner concerns with urgency and professionalism.
• Set and manage monthly sales targets aligned to company goals.
• Evaluate quantitative and qualitative performance through reporting and call reviews.
• Coach and develop inside sales representatives and account managers to improve conversion rates, call performance, and revenue attainment.
• Lead consistent 1:1s and team meetings focused on accountability and development.
• Develop and implement monthly sales training plans.
• Interview and hire new Account Managers.
• Guide new Account Managers/Sales Reps through the onboarding process.
• Meet with cross-functional partners regularly to provide support on sales-related initiatives.
• Lead call center sales initiatives, including inbound and outbound campaigns, scripting, call volume expectations, and SLA management.
• Optimize new and existing sales processes to increase the ease and productivity of your team while improving the customer experience.

Benefits

• Comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off and 10 company holidays.
• Flexible remote and onsite work options.
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Meaningful equity.
• 401K retirement plans.
• Guaranteed life insurance and short- and long-term disability coverage.
• Monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees