About the position
Handles customer inquiries and lead requests for groups (e.g., Full Service and MSB, 10-99 peak room nights) within predefined Group Sales parameters. Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Drives customer loyalty by delivering service excellence throughout each customer experience. Processes business correspondence and creates contracts and other related booking documentation as required. Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning.
Responsibilities
- Handles customer inquiries and leads requests for groups (e.g., Full Service and MSB, 10-99 peak room nights)
- Responds in a timely manner to incoming group/catering opportunities that are within predefined Group Sales parameters
- Refers opportunities to appropriate sales associate if business is outside these parameters
- Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty
- Verifies that business is turned over properly and in a timely fashion for quality service delivery
- Maintains customer loyalty by delivering service excellence throughout each customer experience
- Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning
- Works collaboratively with other sales channels (e.g., Area Sales, on-property resources) to verify sales efforts are coordinated, complementary, and not duplicative
- Understands the overall market (e.g., competitors' strengths and weaknesses, economic trends, supply and demand) and how to sell against them
- Verifies that business booked is within hotel parameters
- Closes the best opportunities for each property based on market conditions and individual property needs
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
- Transfers accurate, complete, and timely information to property in accordance with brand standards
- Understands and actively utilizes company marketing initiative/incentives to close on business
- Implements process improvements and best practices
- Effectively leverages other Group Sales resources and administrative/support staff to achieve personal and team related revenue goals
- Processes business correspondence and creates contracts and other related booking documentation as required
- Performs other duties, as assigned, to meet business needs
Requirements
- High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required
Nice-to-haves
- 2 years experience selling group business, either at a property or in a sales office
- Knowledge of property operations, Food and Beverage (F&B)
- Knowledge of the group sales process for all brands and how to close a sale
- Team-based selling experience
- Hospitality Management Degree
Benefits
- Medical, dental, vision coverage
- Health care flexible spending account
- Dependent care flexible spending account
- Life insurance
- Disability insurance
- Accident insurance
- Adoption expense reimbursements
- Paid parental leave
- Educational assistance
- 401(k) plan
- Stock purchase plan
- Discounts at Marriott properties
- Commuter benefits
- Employee assistance plan
- Childcare discounts
