Sales Lead - Chico's Part Time & Flexible Hours

Chicos Fas Inc•Lake Charles, LA

2d•Onsite

About The Position

The Sales Lead is responsible for supporting Management in promoting a customer and product-focused sales culture, where company values and guiding principles are at the forefront of all store operations, including great customer experience and maximum profitability. This role involves driving for results by establishing and communicating clear expectations, overseeing operational activities such as opening and closing duties and merchandise flow, and supervising associates. The Sales Lead utilizes weekly schedules for proper floor coverage, maintains knowledge of current sales and promotions, and ensures standards in merchandise handling, presentation, and loss prevention. The position also focuses on developing a high-performance culture, motivating the sales team to meet goals, and training associates on product knowledge and fulfillment. Furthermore, the Sales Lead is expected to build high-performing teams by inspiring, promoting collaboration, communicating change, and seeking personal development. A critical aspect is enhancing customer experience by modeling and teaching 'Most Amazing Personal Service (MAPS)' principles, building customer loyalty through clienteling, resolving concerns, and ensuring efficient register operations. Lastly, the Sales Lead supports talent development through training programs, coaching based on Key Performance Indicator reports, providing feedback for associate performance appraisals, recognizing outstanding performance, and ensuring adherence to all employment practices and policies.

Requirements

High school diploma or equivalent
Must be 18 years of age or older
Excellent communication, verbal and written skills
Excellent customer service skills
Able to learn or adapt to technology provided by the company
Knowledge of administrative aspects of store operations
Strong organizational skills and ability to multi-task in a fast-paced environment
Able to communicate with customers
Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives.
Ability to work a flexible work schedule, including nights, weekends, and holidays is required

Nice To Haves

1+ year retail or sales management experience preferred

Responsibilities

Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
Performs and oversees basic operational activities such as opening and closing duties, and merchandise flow processes.
Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers.
Utilizes weekly schedules to ensure proper floor coverage within fiscal guidelines.
Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals; meets personal sales goals.
Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.
Trains, coaches and assists with locate fulfillment and selling.
Motivates and inspires store team, promoting a shared vision while modeling core values.
Promotes an inclusive, collaborative approach to problem solving.
Communicates with store teams and Store Management to effectively lead positive change.
Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set.
Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
Builds and maintains a solid customer following through clienteling and wardrobing.
Ensures prompt resolution of customer concerns.
Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up.
Supports, implements, and provides follow-up for all training programs, seminars, etc.
Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.
Ensures that Store Team adherers to all employment practices and policies.
Other duties as assigned.