Sales Lead - Chico's

Chicos Fas Inc•Irvine, CA

1d•Onsite

About The Position

The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. This role involves performing various sales and register transactions. The position may be found in multiple brands, and some duties may vary from brand to brand.

Requirements

High School diploma or equivalent
Must be 18 years old or older
Excellent communication, verbal, and written skills
Excellent customer service skills
Knowledge of administrative aspects of store operations
Able to travel to stores throughout the district
Ability to communicate with customers
Ability to stand and maneuver on sales floor and stockroom
Ability to operate register
Ability to lift and carry 50 pounds
Ability to hand/fold merchandise
Ability to climb, reach, push/pull
Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives
Ability to work a flexible work schedule, including nights, weekends, and holidays is required

Nice To Haves

Minimum 2 years prior retail or sales management experience preferred

Responsibilities

Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full.
Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices.
Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
Supports and administers receipt and dispatch of inventory and supplies according to company policy.
Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers.
Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.
Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
Builds and maintains a solid customer following through clienteling and wardrobing.
Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
Participates in and facilitates visual directives including monthly store sets and merchandise replenishment.
Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
Other duties as assigned.