Sales Intake Specialist

Elara Caring•Brentwood, MO

2d•Remote

About The Position

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Care Services Sales Specialist by keeping a team of elite healthcare professionals operational. To continue to be an industry pioneer delivering unparalleled care, we need a Care Services Sales Specialist who shares our commitment to distinction and progress. Are you one of them? If so, apply today!

Requirements

High school diploma or equivalent required.
Experience in a call center sales environment; Home care or health care industry setting and/or social work experience preferred.
In-depth knowledge of Medicare/Medicaid (e.g. MCO, MLTC, other payer types, etc.), home care benefits, rules and regulations across multiple states
Ability to work with various computer and data entry systems, computer systems and other database software
Reliable transportation to perform job tasks

Responsibilities

Ensure that all activities performed align with the vision of Elara Caring’s board of directors, executive team, and the leadership of the Personal Care Services team.
Conduct high-volume outbound sales calls to potential and existing customers to sell products or services.
Establish and maintain strong relationships with customers by delivering exceptional service and understanding their unique needs through care coordination.
Develop a deep understanding of the company’s products and services to effectively communicate features, benefits, and pricing to customers.
Meet or exceed monthly sales targets and key performance indicators (KPIs).
Guide customers through the referral process, including identifying needs, providing service recommendations, and closing sales.
Address customer objections effectively and turn potential rejections into sales opportunities.
Work closely with team members and other departments to ensure a seamless customer experience.
Participate in ongoing training sessions to stay updated on product knowledge, sales techniques, and industry trends.
Maintains patient and staff privacy and confidentiality pursuant to HIPAA Privacy Final Rule.
Performs other duties/projects as assigned.

Benefits

Work in a collaborative environment
Be rewarded with a unique opportunity to make a difference
Competitive compensation package with bonus potential
Sales training program
Opportunities for advancement
Tuition Reimbursement for full-time staff and continuing education opportunities for all employees
Comprehensive insurance plans for medical, dental, and vision benefits
401(K) with employer match
Paid time off, paid holidays, family and pet bereavement
Pet insurance
Fleet vehicles available, per company policy