Sales & Guest Experience Representative

Hampton Inn Home2 Suites Austin East • Austin, TX

12h

About The Position

The Sales Coordinator combines both administrative and sales skills to support the salesteam in booking and organizing group and transient business. This role involves managingclient relationships, coordinating events, and ensuring that all client requirements are meteffectively. The position is ideal for someone who excels at communication, organization,and delivering exceptional service.

Requirements

• Must be able to communicate effectively in English, both written and verbally.
• Must be able to lift up to 20 lbs.
• Strong organizational skills and attention to detail.
• Experience in sales or customer service is preferred, especially in a hospitalitysetting.

Responsibilities

• Answer phones and engage with walk-in guests with an upbeat and friendly attitude,ensuring a welcoming experience.
• Conduct tours of the hotel and meeting spaces, showcasing facilities and servicesto prospective clients.
• Assist in negotiating room rates and other hotel services, communicating bookedgroups to hotel management, and supporting contract negotiations.
• Provide comprehensive support to clients, from initial contact through thecompletion of their event, acting as the primary point of contact.
• Consistently communicate with all team members, serving as the liaison betweendepartments and clients to ensure a seamless guest experience.
• Collaborate with the sales team to assess departmental progress, adapt salesstrategies, and enhance sales efforts.
• Coordinate customer specifications with other departments, responding quickly tocustomer comments, issues, and requests.
• Maintain organized and legible records, files, and documentation to ensureaccurate client communication and follow-up.
• Reach individual booking revenue goals by selling, negotiating, prospecting, andmarketing the hotel across social media channels.
• Prepare contracts, proposals, rate agreements, and other necessarydocumentation, coordinating with relevant hotel departments.
• Resolve issues, complaints, and problems to ensure high-quality service andcustomer satisfaction.
• Perform other duties as assigned by management to support overall salesobjectives.

Benefits

• Competitive salary with opportunities for performance-based incentives.
• Vacation / Sick / Bereavement / Holiday Pay.
• Health/Vision/Dental Insurance.
• Life / STD Insurance.
• 401k Program.
• Employee Discounts (Brand Hotels & Company Hotels).
• Free, Third-Party Employee Assistance Program (personal and professional).
• Opportunities for professional growth within Vista Host’s expanding portfolio.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed