Sales Gallery Coordinator

Hilton Grand Vacations•Orlando, FL

17d

About The Position

We are seeking a Sales Gallery Coordinator to join our dynamic team at Hilton Grand Vacations. In this role, you will play a vital part in ensuring a warm and welcoming environment for our guests and owners. Your responsibilities will include efficiently assigning guests to sales executives, managing incoming calls, and maintaining a meticulous record of tour assignments. Additionally, you will oversee inventory management, supervise financial transactions, and coordinate transportation services for an exceptional guest experience. Join us and be a part of our award-winning team, recognized for our innovation, quality, and growth in the vacation ownership industry.

Requirements

Excellent customer service skills and a friendly, welcoming demeanor.
Strong organizational skills and the ability to manage multiple tasks.
Attention to detail and a commitment to accuracy in record-keeping.
Effective communication skills, both verbal and written.
Proficiency in using computer systems and software, including the HGV system.
Ability to work independently and as part of a team, supporting the sales team's goals.
A positive and enthusiastic attitude, with a passion for delivering exceptional guest experiences.
A commitment to diversity, equity, and inclusion, and the ability to work in an inclusive environment.

Nice To Haves

Previous experience in a customer-facing role or in a similar sales environment is preferred.
Basic knowledge of inventory management and financial transaction supervision is an asset.

Responsibilities

Courteously greet guests and create a positive environment, supporting the sales team.
Efficiently assign guests to sales executives using a strategic rotation system.
Manage incoming telephone calls and provide knowledgeable responses to inquiries.
Accurately log tour assignments in the HGV system and maintain detailed tour information.
Update and interpret tour rules, ensuring the integrity of the sales process.
Conduct inventory management to maintain a well-stocked and inviting café and refreshment area.
Supervise financial transactions, including reimbursements and premium balancing.
Coordinate with the transportation team for seamless guest pick-up and drop-off services.
Ensure guest happiness and a memorable atmosphere through exceptional customer service.
Maintain a high level of organization and attention to detail in all tasks.