Sales Gallery Coordinator- Virtual Sales
About The Position
The Sales Gallery Coordinator- Virtual Focus plays a key role in creating a warm, professional, and seamless virtual experience for Guests and Owners while supporting the success of our Hawaii Virtual Sales team. In this position, you will welcome guests virtually, maintain a positive and engaging environment, and ensure all tour information is accurately updated in Chorus. You will also assign guest leads to Virtual Sales Executives in Salesforce based on the established sales rotation. As a vital partner to both our Sales and Marketing teams, you will help deliver outstanding service to internal and external customers by handling policies and agent assignments across multiple offices for Hilton Grand Vacations' vacation ownership presentations. This role requires strong multitasking skills, system proficiency, and the ability to work independently while leading the creation of effective SOPs. A friendly demeanor, collaboration approach, and staying organized and efficient in a fast‑paced environment are important to success. Why do Team Members Like Working for us? We offer an excellent benefits package to our full-time Team Members that include: Pay rate: $26.00 per hour Medical, Dental, and Vision insurance from Day One Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program Generous Paid Time Off Program including Paid Sick Days and Parental Leave Tuition reimbursement program for approved degree and certification programs HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today! HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. Schedule Details: Our Sales Gallery operates 7 days a week. Coordinators work a full-time schedule of varying shifts between the hours of 6:30AM to 6:30PM Our Customer Care Department operates 7 days per week.
Requirements
- High School Diploma or equivalent
- Able to work flexible schedules including mornings, evenings, weekends and holidays
- Demonstrate excellent communication and interpersonal skill
- Maintain a professional appearance and demeanor
- Lead multiple tasks and assignments and demonstrate strong organizational skills in a fast-paced work environment
- Proficient technology skills
Nice To Haves
- BA/BS/Bachelor's Degree
- 1 year of customer service experience
- Fluency in English and Japanese
Responsibilities
- Confirm daily attendance for Sales Executives and Sales Leaders to support accurate tour assignments.
- Prepare and maintain the daily rotation, ensuring all tour and line rules are followed with integrity.
- Connect with guests/owners at their scheduled tour time using the approved greeting script to deliver a warm, memorable experience.
- Verify guest qualifications before assignment and guide them through all technical steps, ensuring they receive tour details, access the platform, and have a functioning camera.
- Assign and transfer guests to Sales Executives and Sales Leaders based on the established rotation.
- Participate in required skills assessments to support ongoing development and service excellence.
- Partner with Management to identify and resolve issues related to guest experience, scheduling, gifting, and tour modifications.
- Provide Sales Executives with crucial guest information to support a smooth and successful presentation.
- Accurately update systems with tour details and maintain the daily rotation with precision.
- Run gifting processes, including issuing, logging, and printing vouchers and receipts.
- Complete timely exception tour reporting and ensure all tour rules are consistently applied.
- Use system tools effectively and communicate technical challenges or solutions to support both guests and internal partners.
- Perform additional duties as assigned to support business needs and team success.
Benefits
- Pay rate: $26.00 per hour
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- Generous Paid Time Off Program including Paid Sick Days and Parental Leave
- Tuition reimbursement program for approved degree and certification programs
- HGV provides access to outstanding Team Member benefits, discount travel programs and much more!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
