Sales & Fulfillment Specialist

Gexpro Services • Kansas City, KS

95d

About The Position

The Sales & Fulfillment Specialist is responsible for the combination of sales and fulfillment duties of their defined customer base to maintain our customer relationship with the objective of increased profitable sales. In the sales capacity, the Sales & Fulfillment Specialist will serve as the primary point of contact with the customer, providing ongoing support addressing inquiries, resolving issues or concerns, and ensuring overall customer satisfaction. In the fulfillment capacity, the Sales & Fulfillment Specialist will shift focus to perform a variety of warehouse tasks to oversee the end-to-end process of fulfilling customer orders or requests, ensuring that products or services are delivered to customers accurately, efficiently, and on time.

Responsibilities

• Serve and manage defined customer base as the primary point of contact.
• Maintain customer relationship by conveying information, addressing concerns, and facilitating communication between operations, quality, and commercial sales departments.
• Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web-based solutions throughout the entire order to remittance process.
• Proactively manage customer open order data to maximize fill rates and customer satisfaction.
• Identify and execute profitable growth projects with the Program Manager to implement for key GSO accounts.
• Handle multiple customer inquiries such as processing purchase orders, quoting product prices with delivery specifications, communicating payment terms, promise dates and resolve customer issues promptly using root-cause analysis.
• Use RF scanner to obtain bin inventory quantities for QAD uploads, allocating material in the QAD system.
• Manage the expedite order process for urgent orders placed by the customer to maximize fill rates and customer satisfaction.
• Other duties as assigned.

Benefits

• Competitive compensation plus annual bonus
• Medical, dental, vision, life insurance and pet insurance
• Flexible Spending Accounts
• Employee assistance program and Health wellness programs
• 401(k) immediately with a competitive match
• Several paid holidays and paid time off that includes personal, sick and vacation time

What This Job Offers

• Number of Employees: 251-500 employees