SalesForce Administrator

Tevora • Irvine, CA

82d • $79,000 - $120,000

About The Position

Tevora is seeking a mid-level SalesForce Administrator to support Tevora’s SalesForce and Certinia (PSA and FFA) services. The ideal candidate will have fundamental administrator knowledge of SalesForce services along with troubleshooting skills, monitoring, and customer service experience.

Requirements

• Bachelor’s degree from an accredited college or university
• Continuously work to improve one's own performance by pursuing opportunities for learning and getting feedback on one's own performance
• Able to listen effectively and communicate in formal and informal settings using written and verbal methods
• Build and maintain relationships with colleagues through the sharing of ideas and advice, and show leadership through self-motivation and initiative
• Demonstrate sound judgment and decision-making capability by identifying problems and creating solutions to overcome them
• Able to manage multiple projects and assess project priorities, create detailed action plans, organize, and schedule meetings and tasks effectively
• Results-oriented by understanding how to use selling techniques to identify opportunities, negotiate and manage sales, manage business needs, and cost requirements
• Plan and carry out tasks without detailed instructions and prepare for problems or opportunities in advance by taking ownership of situations and being proactive in approach

Nice To Haves

• Eligible to work in the United States

Responsibilities

• Collaborate with PMO, Sales Operations, Marketing, and Finance leads to leverage and maximize Salesforce and Certinia (PSA & FFA) features/capabilities
• Gather and understand business requirements and translate them into technical solutions within the Salesforce ecosystem
• Create custom reports and dashboards within the Salesforce platform to continuously monitor data quality and integrity
• Identify platform features that we can benefit from
• Maintain existing builds and integrations (3rd Party sales apps, HRIS, etc.)
• Leverage and manage outside technical consultants
• Perform system maintenance, including Security Reviews, Release Updates, Health Check, Optimizer, etc.
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Continuously learn and stay current with Salesforce and Certinia features and best practices
• User Access Management
• Onboarding and offboarding
• Provide technical support and guidance to end users
• Proactively manage and triage automation errors/bugs
• Manage and triage user-submitted issues via ticketing system(s)
• Create and maintain up-to-date documentation

Benefits

• Comprehensive Healthcare Benefits
• 401 (k) w/ Employer Matching
• Paid Vacations
• Paid Holiday
• Vibrant Work Culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees