Sales Floor Supervisor - Oaks Mall

JC Penney-posted 4 months ago
Full-time • Entry Level
Gainesville, FL
5,001-10,000 employees
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
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As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs.

  • Directs Customer Service and sales activities in store; resolves customer issues and concerns.
  • Models and holds team accountable for outstanding customer service.
  • Actively listens to customer issues to resolve problems.
  • Maximizes sales and service by ensuring staff is scheduled appropriately.
  • Manages merchandise standards through Put to Fixture, SET, and Visual process execution.
  • Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store.
  • Promote company merchandise strategy and identifies local opportunities to drive sales.
  • Trains, mentors and coaches all associates at jcp.com Pickup location on processes and transaction procedures related to delivery and return of jcp.com orders.
  • Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods.
  • Monitors and shares Omnichannel and reporting metrics and takes action to resolve issues.
  • Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates.
  • Responsible for the Specialty associate training and care/protection plans.
  • Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes.
  • Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale.
  • Oversees proper execution of all defective and return to vendor/warehouse activities, reducing shrink within specialty businesses.
  • Teaches, trains and coaches associates.
  • Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions.
  • Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues.
  • Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.
  • Demonstrates business and functional expertise and stays current with developments in the retail industry.
  • Applies learning to drive company goals.
  • Gathers the necessary information to fully understand the scope of the problem.
  • Applies critical thinking to develop options, identify assumptions and consider impacts.
  • Uses fact-based analysis to guide decision-making.
  • Creates an environment that fosters teamwork, recognizes others' accomplishments and respects and values differences in the workplace.
  • Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level.
  • Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs.
  • Develops positive and inclusive relationships across the organization.
  • Develops and prioritizes short and long-range plans that are comprehensive, realistic and effective in meeting company goals.
  • Demonstrates a sense of urgency to act decisively and quickly.
  • Competitive benefits package including medical/dental/vision.
  • Term life insurance.
  • Paid vacation/holidays.
  • 401(k) with Company match.
  • Associate discount on JCPenney merchandise.
  • Additional compensation for associates scheduled to work on designated holidays.
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