Sales Floor Supervisor - Northridge Mall

JC Penney • Salinas, CA

111d

About The Position

As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs.

Requirements

• Experience in retail management or supervisory role.
• Strong customer service skills.
• Ability to train and develop associates.
• Knowledge of merchandise standards and visual merchandising.
• Experience with Omnichannel processes.

Nice To Haves

• Experience in specialty retail businesses such as Fine Jewelry or Mattresses.
• Familiarity with inventory management and shrink reduction strategies.

Responsibilities

• Directs Customer Service and sales activities in store; resolves customer issues and concerns.
• Models and holds team accountable for outstanding customer service.
• Actively listens to customer issues to resolve problems.
• Maximizes sales and service by ensuring staff is scheduled appropriately.
• Manages merchandise standards through Put to Fixture, SET, and Visual process execution.
• Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process.
• Promote company merchandise strategy and identifies local opportunities to drive sales.
• Trains, mentors and coaches all associates at jcp.com Pickup location on processes and transaction procedures related to delivery and return of jcp.com orders.
• Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods.
• Monitors and shares Omnichannel and reporting metrics and takes action to resolve issues.
• Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates.
• Responsible for the Specialty associate training and care/protection plans.
• Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes.
• Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale.
• Oversees proper execution of all defective and return to vendor/warehouse activities, reducing shrink within specialty businesses.

Benefits

• Competitive benefits package including medical/dental/vision.
• Term life insurance.
• Paid vacation/holidays.
• 401(k) with Company match.
• Associate discount on JCPenney merchandise.
• Additional compensation for working on designated holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Number of Employees: 5,001-10,000 employees