Sales Floor Dept Supervisor - Outside Garden and Lawn
About The Position
The Sales Floor Department Supervisor is responsible for leading and enabling a team of associates to deliver an excellent customer experience. This involves coaching, training, delegating tasks, managing performance, and ensuring adequate department coverage. The role includes both customer-facing activities like greeting customers, identifying solutions, and closing sales, as well as non-customer-facing activities such as down stocking, inventory management, and area recovery. Store safety, including conducting safety walks and reporting hazards, is also a key responsibility. The supervisor collaborates with leaders to identify and communicate best practices for sales and service objectives, inspiring customer-focused behavior. They may also supervise associates in other departments, requiring broad product knowledge. Effective upward communication regarding concerns, issues, praises, and morale is essential. Additionally, this role may occasionally involve opening or closing the store or serving as manager-on-duty (MOD).
Requirements
- High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment
- 1 year of experience in customer service
- 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor)
- Experience providing direction or supervision to teams (with or without direct report responsibility)
- Experience supporting or participating in the process of training, mentoring and developing associates
- Experience working cross-functionally
- Experience Using Microsoft Office Suite
- Ability to obtain sales related licensure or registration as may be required by law
Nice To Haves
- 3 years of retail customer service experience
- 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor)
- Experience in a leadership role with direct report responsibility
- Experience working in the home improvement retail sector
- Experience working in a fast paced, dynamic retail environment
- Experience in key carrying role with manager-on-duty responsibilities
- Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.)
Responsibilities
- Provide resources and tools to support those directly helping customers provide the best service
- Assist with down stocking and area recovery as well as providing input into merchandising decisions
- Monitor use of store power equipment and coach employees on safe behaviors and lifting techniques
- Lead and enable a team of associates to deliver the best possible customer experience in the store
- Coach and train associates
- Delegate and follow-up on daily tasks
- Manage performance and ensure adequate department coverage
- Perform customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales)
- Perform non-customer-facing activities (e.g., down stocking, inventory management, area recovery)
- Ensure store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions)
- Work with leaders to identify approaches and behaviors that best meet sales and service objectives
- Communicate best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment
- Supervise associates in other departments, as needed, to meet the demands of the store
- Communicate upward to keep management informed of concerns, issues, praises, and morale
- Occasionally open or close the store or serve as manager-on-duty (MOD)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
