Sales Floor Dept Supervisor - Building Materials

Lowe's Companies, Inc.•Milford, MA

1d•Onsite

About The Position

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means providing resources and tools to support those directly helping customers provide the best service, assisting with down stocking and area recovery, and providing input into merchandising decisions. It also involves monitoring the use of store power equipment and coaching employees on safe behaviors and lifting techniques. The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store, including coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. This role encompasses customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery), and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions). The Sales Floor Department Supervisor collaborates with leaders to identify and communicate best practices for sales and service objectives, inspiring customer-focused behavior and goal attainment. Additionally, this supervisor may need to supervise associates in other departments, requiring broad product knowledge and the ability to engage across departments. Communication with management regarding concerns, issues, praises, and morale is important. Occasionally, individuals in this role may open or close the store or serve as manager-on-duty (MOD).

Requirements

High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment
1 year of experience in customer service
1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor)
Experience providing direction or supervision to teams (with or without direct report responsibility)
Experience supporting or participating in the process of training, mentoring and developing associates
Experience working cross-functionally
Experience Using Microsoft Office Suite
Ability to obtain sales related licensure or registration as may be required by law

Nice To Haves

3 years of retail customer service experience
3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor)
Experience in a leadership role with direct report responsibility
Experience working in the home improvement retail sector
Experience working in a fast paced, dynamic retail environment
Experience in key carrying role with manager-on-duty responsibilities
Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.)

Responsibilities

Provide resources and tools to support those directly helping customers provide the best service
Assist with down stocking and area recovery
Provide input into merchandising decisions
Monitor use of store power equipment
Coach employees on safe behaviors and lifting techniques
Lead and enable a team of associates to deliver the best possible customer experience in the store
Coach and train associates
Delegate and follow-up on daily tasks
Manage performance
Ensure adequate department coverage
Perform customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales)
Perform non-customer-facing activities (e.g., down stocking, inventory management, area recovery)
Ensure store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions)
Work with leaders to identify approaches and behaviors that best meet sales and service objectives
Communicate best practices to the team to inspire engaging, customer-focused behavior and goal attainment
Supervise associates in other departments, as needed, to meet the demands of the store
Communicate upward to keep management informed of concerns, issues, praises, and morale
Occasionally open or close the store or serve as manager-on-duty (MOD)

Benefits

Exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles
Health, Dental and Vision insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards
Life and Disability insurance
Learning and development opportunities
Tuition assistance
Parental and family-building benefits