Sales Floor Dept Supervisor - Flooring-Decor

Lowe's Companies, Inc.•Milford, MA

1d•Onsite

About The Position

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. Sales Floor Department Supervisors are responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions). The Sales Floor Department Supervisor works with his/her leaders to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment. Further, the Sales Floor Department Supervisor must supervise associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage associates and customers across departments. It is important that this associate communicate upward to keep management informed of concerns, issues, praises, and morale. In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD).

Requirements

High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
1 year of experience in customer service.
1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
Experience providing direction or supervision to teams (with or without direct report responsibility).
Experience supporting or participating in the process of training, mentoring and developing associates.
Experience working cross-functionally.
Experience Using Microsoft Office Suite.
Ability to obtain sales related licensure or registration as may be required by law.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
Experience in a leadership role with direct report responsibility.
Experience working in the home improvement retail sector.
Experience working in a fast paced, dynamic retail environment.
Experience in key carrying role with manager-on-duty responsibilities.
Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Responsibilities

Deliver quality customer service while maintaining a clean, safe, and stocked store.
Provide resources and tools to support those directly helping customers provide the best service.
Assist with down stocking and area recovery.
Provide input into merchandising decisions.
Monitor use of store power equipment and coach employees on safe behaviors and lifting techniques.
Lead and enable a team of associates to deliver the best possible customer experience.
Coach and train associates.
Delegate and follow-up on daily tasks.
Manage performance and ensure adequate department coverage.
Engage in customer-facing activities such as greeting customers, clarifying needs, identifying solutions, and closing sales.
Perform non-customer-facing activities such as down stocking, inventory management, and area recovery.
Ensure store safety by conducting safety walks, reporting hazards, and understanding safety and lifting directions.
Work with leaders to identify and communicate best practices for sales and service objectives.
Supervise associates in other departments, as needed.
Communicate upward to keep management informed of concerns, issues, praises, and morale.
Occasionally open or close the store or serve as manager-on-duty (MOD).

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards