Sales Floor Dept Supervisor - Paint - Electric - Plumbing

Lowe's Companies • Elyria, OH

135d

About The Position

As a Sales Floor Department Supervisor at Lowe's, you will be responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating tasks, managing performance, and ensuring adequate department coverage. You will also be involved in customer-facing activities such as greeting customers, clarifying needs, and closing sales, as well as non-customer-facing activities like inventory management and area recovery. Additionally, you will monitor the use of store power equipment and coach employees on safe behaviors and lifting techniques. The role may also require you to open or close the store or serve as manager-on-duty (MOD) as needed.

Requirements

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams.
• Experience supporting or participating in the process of training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Nice To Haves

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
• Experience in a leadership role with direct report responsibility.
• Experience working in the home improvement retail sector.
• Experience working in a fast-paced, dynamic retail environment.
• Experience in key carrying role with manager-on-duty responsibilities.
• Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Responsibilities

• Provide resources and tools to support associates in delivering quality customer service.
• Assist with down stocking and area recovery.
• Provide input into merchandising decisions.
• Monitor use of store power equipment and coach employees on safe behaviors.
• Lead and enable a team of associates to deliver the best customer experience.
• Coach and train associates, delegate tasks, and manage performance.
• Ensure adequate department coverage.
• Conduct safety walks and report hazards.
• Communicate upward to keep management informed of concerns and morale.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees