Sales Floor Associate - Santa Fe Place

JC Penney•Santa Fe, NM

37d•$15 - $19•Onsite

About The Position

Do you enjoy making things happen behind the scenes and seeing your work flourish on stage? Well.being a Sales Floor Associate at JCPenney might be the position for you!

Requirements

Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and other
Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
Drive Change - Adapts quickly to changing situations with energy and a positive attitude. Coaches others through change
Work experience- 1-2 years of retail experience

Responsibilities

Greets and assists customers in finding products and delivers outstanding customer service
Partners with other team members when additional support is needed
Actively listens to customer issues in a calm and agreeable manner to resolve problems
Follows placement directions to effectively place set merchandise statements
Contributes to merchandise receipt and reverse logistics processes
Assists with the execution of inventory processes
Contributes to the Shoe on Display restocking process, including mismates and stockroom organization
Contributes to the restock program to identify replenishment opportunities
Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing
Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale
Helps oversee and maintain all fitting room and sales floor recovery processes
Contributes to the execution of visual elements to support merchandising statements
Responsible for stockroom maintenance
Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed
Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed
Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities
Assists with the Defective process execution to ensure integrity of inventory and prevent shrink
Supports company shrink and safety initiatives
Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

Benefits

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match.
All associates are eligible for an associate discount on JCPenney merchandise.
For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year.
All store hourly associates scheduled to work on a designated holiday will receive additional compensation.
For paid vacation days, as well as eligibility requirements for other benefits, please visit http://www.yourjcpbenefits.com

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