Sales Floor Assistant - Central Mall

JC Penney • Fort Smith, AR

125d

About The Position

As the Sales Floor Assistant, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates and executing sales building programs.

Requirements

• Ability to solve problems and make smart decisions that drive sales, profit or customer service.
• Ability to execute work efficiently and effectively.
• Ability to inspire strong performance in yourself and others.
• Ability to provide great customer service.
• Ability to cooperate and build positive, inclusive and respectful relationships.
• Accountability for actions and outcomes.
• Proactive in finding ways to improve the customer experience.
• Confidence and courage to do what's right.
• Ability to take action with energy and urgency.

Responsibilities

• Models and holds team accountable for delivering outstanding customer service.
• Actively listens to customer issues to resolve problems.
• Demonstrates WORTH behaviors consistently.
• Partners with other team members when additional support is needed.
• Works with Merchandise Supervisor to plan upcoming merchandise placement plans.
• Contributes to merchandise receipt and reverse logistics processes.
• Assists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, etc.).
• Contributes to the Shoe on Display restocking process, including mismates and stockroom organization.
• Contributes to the restock program to identify replenishment opportunities.
• Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance.
• Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale.
• Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment.
• Contributes to the execution of visual elements to support merchandising statements.
• Responsible for stockroom maintenance.
• Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed.
• Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed.
• Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities.
• Assists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO's to ensure integrity of inventory and prevent shrink.
• Participates in annual inventory processes.

Benefits

• Medical/dental/vision insurance.
• Term life insurance.
• Paid vacation/holidays.
• 401(k) with Company match.
• Associate discount on JCPenney merchandise.
• Additional compensation for associates scheduled to work on designated holidays.

What This Job Offers

• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Number of Employees: 5,001-10,000 employees