Sales Executive Team Leader FTB - Grande Vista

Marriott Vacations Worldwide•Orlando, FL

22h•Onsite

About The Position

The Sales Executive Team Leader contributes to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers and reload existing Owners. This role supports Sales Executives by performing sales closings as part of a Take-Over process or when the Sales Executive is not licensed to perform closings on their own. Key responsibilities include developing relationships with prospective owners through referrals and leads, customizing the sales experience to individual needs, and ensuring accurate and timely completion of all sales contracts and legal documents. Post-sale, the Team Leader maintains customer relationships to ensure satisfaction and foster future business opportunities such as reloads, referrals, and additional sales. Additionally, the position involves mentoring, coaching, and providing regular feedback to Sales Executives, and may include delivering specific training opportunities as directed by sales management.

Requirements

High school diploma or GED
Proficiency in English (additional language required for certain positions)
Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law

Nice To Haves

One-year related experience

Responsibilities

Contribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners.
Support Sales Executives by performing sales closings as part of a Take-Over process.
Perform sales closings for Sales Executives who are not licensed to perform a closing on their own.
Assist less experienced Sales Executives with the contract closing process.
Provide coaching and feedback to Sales Executives on a regular basis.
Work with less experienced Sales Executives to improve their sales process, strategy, script and presentation skills.
Deliver specific training opportunities on a one to one basis or in a group setting as required and directed by sales management.
Conduct ride-a-longs to provide feedback on sales executive performance and report back to sales management (May be required).
Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
Follow up on referrals/leads from owners.
Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals).
Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings.
Follow and adhere to the Consultative Sales Process when presenting to owners and guests.
Establish trust with the prospective owner and Owners throughout the entire sales process to build on-going rapport.
Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation.
Provide prospective owners and Owners a Sales Gallery, Property and Model tour specific to their sale distribution site.
Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners and Owners current and future vacation needs.
Complete and close the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized.
Practice and continue to develop and improve sales script and presentation.
Ensure clear understanding of financing options and present as an approach to ownership.
Prepare for daily appointments/tours (e.g., review tour sheet, owner history, presentation details, etc).
Follow up face-to-face guest interaction with email, phone, or mail correspondence and facilitates use of Vacation Ownership Advisor.
Answer Owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals.
Use, demonstrate, and/or coordinate virtual tour (eTour) software for guests.
Assure complete and accurate processing of documents pertaining to sales.
Review details of contracts with prospective owners and Owners once they decide on purchase.
Thoroughly review loan applications and financial documents with the customer and ensure completed properly.
Work with Sales Management to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closings.
Analyze problems and formulate a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality.
Complete purchase summary worksheet at end of each sale.
Reach out to and influence Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade and maximize all reload opportunities.
Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information.
Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.
Manage time effectively to punctually attend daily team meetings, training sessions, and guest/owner appointments.
Demonstrate total understanding of the culture and processes of the organization.
Improve sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager Coaches, Guests, Owners).
Participate in formal training sessions offered by management team.
Attend daily huddles and regularly scheduled team/manager meetings.
Maintain an awareness of current events (e.g., news, sports, pop-culture) and information on site locations to enable and promote customer relationship building.
Perform other duties as assigned.
Understand and abide by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc).