Sales Executive, Service

Tomra • San Francisco, CA

39d

About The Position

The Sales Executive, Service plays a critical role in strengthening TOMRA’s relationships with customers by promoting and delivering tailored service solutions that enhance equipment performance, operational continuity, and long-term customer satisfaction. This role focuses on driving service-related revenue through service contracts, renewals, upgrades, and value-added offerings - while ensuring every interaction reflects TOMRA’s commercial strategy, customer-first approach, and high standards of service excellence. The ideal candidate should bring a growth-oriented mindset, a strong commitment to delivering exceptional customer experiences, and the confidence to partner effectively with leaders across the organization.

Requirements

• Minimum 3 years’ experience in service or technical sales, preferably within capital equipment, automation, or food processing industries
• Bachelor’s degree in Business, Engineering, or related field; or equivalent experience
• Demonstrated success achieving or exceeding sales targets
• Experience developing and managing long-term customer relationships (B2B, distributors, direct customers)
• Familiarity with after-sales service processes including contracts, renewals, and upgrades
• Proven track record selling service contracts, spare parts, retrofits, and upgrades
• Strong negotiation and deal-closing skills with measurable revenue impact
• Experience with CRM systems (Salesforce, Dynamics, IFS) and using data to drive performance
• Experience working with cross-functional teams (service, product, operations)
• Strong customer relationship skills with a consultative sales approach
• Excellent verbal and written communication skills
• Strong problem-solving, analytical thinking, and ability to manage multiple priorities
• Proficiency in Microsoft Office and CRM tools
• Self-motivated and organized with the ability to work effectively in a matrixed environment
• Ability and willingness to travel nationally and internationally within the AMS region up to 80%

Nice To Haves

• Additional certifications in sales, negotiation, or relevant technical areas considered an asset

Responsibilities

• Own customer relationships for all service sales activities, including contracts, renewals, and upgrades
• Present service value propositions and negotiate with customers to achieve mutually beneficial outcomes
• Pursue and qualify opportunities identified by Field Service Engineers (FSEs), Customer Service Coordinators (CSCs), Marketing Assistant, Area Sales Managers (ASMs), or other sources
• Ensure proposals meet customer requirements and align with TOMRA’s regional commercial strategy
• Oversee contract closure, ensuring high-quality documentation and long-term customer engagement
• Support ASMs in region with customer – specific service plans
• Partner with Business Development and Service leaderships to align regional goals and service sales targets
• Identify customer needs and recommend tailored service solutions that enhance customer satisfaction and strengthen TOMRA’s value proposition within the region
• Identify process gaps in service sales activities and propose practical solutions
• Contribute to the development and launch of new service products and digital offerings
• Support business cases for growth initiatives, including upgrade programs, contract renewals, and digital service adoption
• Act as the escalation point for complex or critical customer cases related to service sales
• Collaborate with Sales, Service, and Customer Support teams to ensure consistent, high-quality customer experience across all touchpoints
• Embracing related assignments and responsibilities as required to contribute to the overall success of our team
• Promote a “Safety First” culture throughout the company, our customers, and our industry

Benefits

• Comprehensive medical, dental, and vision plans with 100% employee premium coverage
• 31 days of PTO annually (vacation, sick, and holidays), increasing with tenure
• 401(k) with 100% match on the first 4% of your contributions
• 8 weeks of fully paid parental leave for eligible employees
• Up to 4 days of paid bereavement leave to support employees during personal loss
• Employee Assistance Program supporting mental, emotional, and financial well-being
• Inclusive culture that values diversity, well-being, and teamwork
• Global career growth opportunities with strong internal promotion record
• Proud Gold Level 2024 Cigna Healthy Workforce Award recipient

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees