Sales, Events & Reservations Assistant

AccorHotel • San Francisco, CA

18h • $38

About The Position

To actively support the Commercial Division, with prompt response to client inquiries –at the request of Managers and Directors or in their absence - comprehensive management of bookings to include all required information for file creation and applicable maintenance, and preparation for VIP arrivals.

Requirements

• Proficiency in Microsoft Window applications required (Word, Excel, Outlook)
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem-solving abilities
• Highly responsible and reliable
• Ability to work independently (self-starter) but also as part of a team of Assistants
• Ability to focus on guest needs, remaining calm and courteous at all times
• Must have proof of eligibility to work in the United States.
• Must be willing to work weekly schedule of Tuesday-Saturday
• Sitting and standing
• Ability to lift up to 20 lbs
• Handling paper
• Working at a computer

Nice To Haves

• Experience with Opera Cloud preferred
• University/College degree in a related discipline preferred

Responsibilities

• Support of the Transient Sales Team including preparing welcome cards, amenities, VIP pre-arrival reach out and Make Special Happen initiatives
• Reservation modifications for groups, events and Transient VIPs, to bridge gaps as needed
• Compile and distribute site alerts, as requested by Sales and Events Teams
• Preparing for VIP stays including reaching out to high-rated suite guests.
• General document and correspondence production, distribution and maintenance including client contracts, production of amenity requests and VIP cards, turnover documents, attrition, estimates and final invoices.
• General office processes and activities including departmental documents, photocopying, mailing of departmental correspondence, checking of departmental shared email inboxes (Sales, Events, Reservations)
• Participate in monthly departmental meetings
• Assist with office equipment operation such as printers, copiers, phones etc.
• Any other reasonable requests made by the Leadership or Executive Teams

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees