Sales & Events Manager

CSM Careers•St Louis Park, MN

About The Position

This position is responsible for generating new business and maintaining existing clients/corporate accounts. Uses sales skills to drive revenue, maximize profit and ensure quality. Responsible for meeting catering revenue, group rooms revenue and meeting room rental goals through food, beverage, room rental and audio visual sales by proactive sales calls, maximizing space potential and food and beverage minimums. Detailing events and consistently pursuing up-selling opportunities to maximize revenue potential. Achieves business revenue goals by developing, building and maintaining excellent client relationships through community involvement, local visitors’ bureau, wedding organizations, charity events and cultivating client database. Uses expertise to assist in the advisement of implementing changes to Hotel operations based on sales and guest comments. Develop and deliver account strategy relating to overall hotel performance. Responsible for effectively managing revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability. Works on pricing and mix of business. Has understanding of market fluctuations and trends. Responsible for utilizing sales tools/systems to accurately identify, report, forecast and communicate sales data. Ensures integrity of sales data by documenting information in Delphi or CI/TY on a daily basis. Utilizes sales tools, reader boards and other market intelligence to drive business. Responsible for management of rooms and catering expenses to maximize hotel profitability. Follows CSM procurement guidelines and applies good business judgment. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Accountable for client satisfaction by ensuring Hotel service standards are met and clients’ needs are responded to in a timely manner. Ensures effective communication of client needs from sales to appropriate operational departments. Resolves client complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Utilizes available resources and adheres to CSM training policies. Ensures all CSM, brand, and department specific training requirements are met. Implements training philosophies and processes. Conduct routine inspections of Hotel operations to maintain standards per CSM, brand, local, state and federal regulations. Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents. Responsible for effective self/workload management. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication and proactive planning occurs. Adheres to all CSM Standard Operating Procedures.

Requirements

3+ years of catering and special events experience required.
Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and clients.
Must be able to manage multiple priorities in a fast-paced environment.
Must have a valid driver’s license.
High school diploma or GED required.

Nice To Haves

College degree or equivalent experience preferred.
Membership in catering and event organizations such as NACE and/or MPI is desired.
Delphi experience desired.

Responsibilities

Generating new business and maintaining existing clients/corporate accounts.
Driving revenue, maximizing profit and ensuring quality.
Meeting catering revenue, group rooms revenue and meeting room rental goals through food, beverage, room rental and audio visual sales.
Detailing events and consistently pursuing up-selling opportunities to maximize revenue potential.
Achieving business revenue goals by developing, building and maintaining excellent client relationships.
Assisting in the advisement of implementing changes to Hotel operations based on sales and guest comments.
Developing and delivering account strategy relating to overall hotel performance.
Effectively managing revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability.
Working on pricing and mix of business.
Utilizing sales tools/systems to accurately identify, report, forecast and communicate sales data.
Ensuring integrity of sales data by documenting information in Delphi or CI/TY on a daily basis.
Managing rooms and catering expenses to maximize hotel profitability.
Following CSM procurement guidelines and applies good business judgment.
Managing and maintaining company assets to stay within budget guidelines and prolong the life of company resources.
Ensuring Hotel service standards are met and clients’ needs are responded to in a timely manner.
Ensuring effective communication of client needs from sales to appropriate operational departments.
Resolving client complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable.
Working side by side with staff to train and model appropriate guest service standards.
Utilizing available resources and adheres to CSM training policies.
Ensuring all CSM, brand, and department specific training requirements are met.
Implementing training philosophies and processes.
Conducting routine inspections of Hotel operations to maintain standards per CSM, brand, local, state and federal regulations.
Ensuring a clean and safe work environment, and follows all CSM procedures for guest/employee incidents.
Being responsible for effective self/workload management.
Demonstrating clear written and verbal communication skills.
Promoting collaboration and positive, professional work environment.
Attending all daily, weekly and/or monthly department/hotel meetings to ensure proper communication and proactive planning occurs.
Adhering to all CSM Standard Operating Procedures.