Sales Engineer

Astound Broadband-posted 3 months ago

$95,000 - $105,000/Yr

Full-time • Mid Level

Hybrid • Arlington, MA

1,001-5,000 employees

Telecommunications

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The Sales Engineer is the technical subject matter expert (SME) supporting an Enterprise Account team with a focus on Ethernet Services, Dedicated Internet Access (DIA), and Private Networking Solutions. This role will also support Voice solutions, including Digital Trunking, Hosted Voice, Unified Communications (UC), and SD-WAN. The Sales Engineer will provide consultative pre-sales technical support, working on account teams to develop proposals and recommend solutions to meet customer business requirements. The Sales Engineer position is a hybrid position, able to report to the Arlington, MA office as needed.

Responsible for working with an Account Team (Account Executives, Sales Directors, etc.) to engage with customers and provide cost-effective solutions.
Provide technical sales support for Astound's Enterprise product suite of services.
Act as a technical expert in the presales process and provide experienced support to the customer's technical team.
Work as part of the presales account team to market and sell Astound's line of services including BCI, DIA, Voice, SD-WAN, Ethernet, and other Enterprise services.
Attend customer meetings in person and via the phone/web.
Assist representatives and customers with selecting the best Astound products and services to meet their needs.
Prepare technical proposals and presentations in conjunction with Sales Executives.
Build relationships with customers serving as the technical liaison from pre-sales to post-sales.
Follow the Company's and industry technology trends through self-study, formal training, and certifications.
Provide technical training and development to support the Enterprise Account teams.
Maintain regular, consistent and punctual attendance.
Exercise independent judgment and discretion in matters of significance.
Perform other duties as assigned.

Bachelor's degree (B.A. or B.S.) from four-year College or University; or equivalent training, education and experience certification supporting Astound's product and/or services.
Minimum 3-5 years' experience supporting telecommunications services to Enterprise accounts or a combination with Enterprise IT experience.
Proven track record of building, executing technical solutions and sales strategies to penetrate, close, and manage Enterprise accounts.
Strong Computer Skills - including working knowledge of MS Office products, Google GSuite, Visio, databases and mapping software.
Experience with CRM tools (Sugar, SalesForce).
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Requires a professional demeanor and appearance with strong verbal and written communication skills.
Proven analytical and problem solving skills with demonstrated ability to multi-task and work in a team environment.
Background in networking, IP routing protocols (MPLS, BGP, VPN, protocol stack and switching).
Experience with Cable industry technologies (DOCSIS, PON, CMDW, video).
SD-WAN knowledge and the role it plays.
Voice and Unified Communications technologies and products.
Optical knowledge with Time Division Multiplexing (TDM), Course Wave Division Multiplexing (CWDM), Dense Wave Division Multiplexing (DWDM), and dark fiber.
Ability to travel within assigned territory.

Own the customer experience - think and act in ways that put our customers first.
Be enthusiastic learners, users and advocates of our technology, products and services.
Make big things happen by working together and being open to new ideas.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, and our communities.

401k retirement plan, with employer match.
Insurance options including: medical, dental, vision, life and STD insurance.
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization.
Floating Holiday: 40 hours per year.
Paid Holidays: 7 days per year.
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws.
Tuition reimbursement program.
Employee discount program.

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