Sales Engineer

About the position

Segra is one of the largest independent fiber bandwidth companies in the U.S. Our advanced fiber network consists of over 30,000 miles connecting more than 10,400 on-net locations and 9 data centers throughout the Southeast and Mid-Atlantic. Segra solutions include Ethernet WAN, DIA, Managed LAN, SD-WAN, Voice, UCaaS, Security, Data Center, and Cloud Solutions, all backed by our industry-leading service and reliability. We offer a fast-paced, exciting work environment with an intense focus on customer experience and employee retention. We strive to provide a culture that celebrates personal development, career advancement, and diversity. We are currently seeking a Sales Engineer with a strong technical background and a passion for designing and implementing solid and impactful solutions for our customers. The Sales Engineer is an integral part of the sales organization and is positioned to support the sales team by identifying opportunities to leverage Segra products and services to increase revenue and provide a successful customer experience. This position will benefit from an annual salary plus monthly commissions based on market quota attainment.

Responsibilities

• Meet with prospects to identify network needs, provide technical consultation, and help to design solutions/proposals to address the need.
• Present to C-Level and Technical prospects with in-depth descriptions of design, including White-boarding, Visio Review, and Product Demos (SD-WAN, Firewall, Hosted Voice, Cloud Solutions).
• Work with Sales to ensure a solid strategy around every opportunity.
• Leverage the Segra fiber infrastructure to build managed services to capture the full potential of that prospect utilizing mapping tools, product/technical knowledge, solid technical discovery, and a good understanding of the competitive landscape and business plans.
• Ensure the Segra network and product specifications are aligned for successful implementation of proposed solutions.
• Provide training to the sales organization to keep the team engaged and educated on Segra’s products and services and the industry as a whole.
• Gather all technical documentation as it relates to the customer design after the sale.
• Act as a liaison between Sales, Product Management, and Ops/Engineering to provide feedback from the field, competitive information, product rollout support, and training.
• Create solid network diagrams and detailed scope of work documentation for both customer presentations and service activation teams.
• Provide ongoing support and consultation to Segra customers to build relationships and welcome opportunities for future growth.

Requirements

• Minimum 3-5 years in Telecommunications or related field in a technical role.
• Excellent presentation, communication, and listening skills.
• Business acumen and technical confidence are critical.
• Strong knowledge of network transport delivery and design.
• Experience with selling and designing solutions that include WAN, MPLS, SD-WAN, Cloud Services (*aaS), Firewall, UCaaS, SIP Trunking, PRI, and Wi-Fi.

Nice-to-haves

• Current industry certifications supporting expertise in one or more of the following: Route/Switch, Information Security/Cyber Security, or Data Center/Cloud.