Sales Engineer

Kyocera International, Inc. (North America)

11h•$78,000 - $118,000

About The Position

The Sales Engineer focuses on the sale of highly technical products. They increase business by maintaining an exceptional relationship with customers; by creating and supporting development activity within an assigned customer base; and by facilitating contract negotiations, customer complaint resolution, and other business-to-business reporting requirements. This technical sales role requires strong internal and external communication with administration, engineering, production, and quality to address customer needs. They closely manage and report on account activity because driving new business is a key performance indicator.

Requirements

4-year degree, BS preferred: Material Science/Engineering/Technical
3 years of outside technical sales experience
Strong technical comprehension of drawings, materials, and engineering terms
Ability to resolve conflicts effectively and professionally
Organized with demonstrated practice of appropriate follow-up
Ability to work well with other people, both externally and internally
Proven written and verbal communication skills (phone, email, presentations, face-to-face)
Must possess a legal driver's license and be able to drive in the US legally
Proficient with Outlook & MS Office (Word, Excel, PowerPoint)
Basic proficiency in extracting information from SAP
Ability to pass a background check and drug screen

Responsibilities

Meets monthly booking goals (MSP) and milestones for Master Plan as well as 3-year sales plans within and assigned account base. Reports to management on opportunities and customer requirements.
Uses technical engineering skills to generate new business with established products and works with development engineers on new products that are needed in the market.
Responsible for customer interaction and relationship management within own account base. Recommends improved material or products to customers within the Kyocera material family.
Represents customer requests and perspectives to production, quality, and management personnel to plan and execute a “customer first" support.
Communicates with counterparts in Japan and the US regularly for price quotation, part delivery, technical confirmation, legal language discussions, cross-application, and general support.
May travel up to 50% of the time. Facilitates business travel with visiting personnel from international production facilities and management during customer visits in the US. Also, escorts customers to factories globally as needed. May attend trade shows and events, or present in forums, representing Kyocera.
Drives daily sales account activity, including order tracking, scheduling, logistics planning, account collection, on-time delivery reporting, and related reports/ analysis. Stays current on market trends and applications for new products.
May mentor or train associate sales engineers and or sales administration staff, and/or lead projects.
Prepare and deliver excellent technical presentations in a variety of formats, including face-to-face, webinar, phone, and/or tradeshow. The sales engineer should be highly knowledgeable about their business, the materials they sell, and the industry they sell in. They will be strong at Excel and business writing to ensure clear communication with customers and production. They may be asked to present at various levels within the organization.
Secure new orders and verify delivery and satisfaction. Plan expenses and report on new orders and booking results monthly.
Constantly identifies and targets potential customers. Actively improves customer relations to increase market penetration.
Perform any other related duties as required or assigned.