Sales Engineer

Fern•New York, NY

49d

About The Position

As a Sales Engineer at Fern, you’ll work side-by-side with companies who care about their developer experience. You’ll help them understand what’s possible with Fern, answer the tough technical questions they can't get out of our AI assistant, and partner with Account Executives to build trust with prospective customers. This is a hands-on keyboard role at the intersection of engineering and customer success. Be a trusted partner in complex deals. Many of the companies we work with have multiple stakeholders — engineering leaders, platform teams, product, sometimes even the CEO. You’ll help guide thoughtful, often months-long sales cycles by understanding their real requirements and making sure nothing gets lost in translation. Know the product deeply. Our customers will look to you as a product specialist. Fern covers SDKs, API docs, and CI workflows. You’ll understand how it all works and how it fits into a customer’s stack. Run thoughtful, tailored demos. You won’t give the same demo twice. You’ll shape each one around the customer’s use case, adapt in the moment, and follow up with questions that you can't answer on the spot. Work closely with AEs. You’ll team up with our Account Executives to move deals forward. You’ll know when to jump in, when to push deeper technically, and how to divide the work to keep momentum.

Requirements

You have a Computer Science degree
Strong written and verbal communication skills to solve technical problems with customers.
Comfort digging into technical details while still connecting them to business outcomes.