Sales Engineer

Zello • Austin, TX

86d

About The Position

As a Solutions Engineer at Zello, you will be expected to utilize your extensive functional and technical knowledge to work closely with our sales team and ensure productive customer interactions and ultimately sales. By doing so, you will help Zello convert prospects into customers. You'll engage directly with top leaders in enterprise companies, presenting and demonstrating Zello’s capabilities. Zello offers a hybrid work schedule, will require travel, and the chance to contribute to a well-established Series A company with a highly collaborative team culture.

Requirements

• Highly motivated, detail-oriented individual with a background in sales and technology who thrives in customer-facing roles and provides effective presentations and solutions.
• Excellent communication and presentation skills, with the ability to design, build, and deliver engaging presentations that convey complex technical concepts to non-technical audiences.
• Experience with pre-sales technical troubleshooting with technologies such as SSO, APIs, SDKs, user provisioning, MDMs, and radio gateways, as well as experience with hardware.
• Ability to travel as sales opportunities require it. Could be up to 50%. Sometimes more, and sometimes less.
• Bachelor's degree in Computer Science, Engineering, or related field.
• 2+ years of experience with enterprise-level software solutions.
• Fluency in additional languages is a plus.

Responsibilities

• Technical Pre-Sales Support: The SE partners closely with Account Executives (AEs) to win new business by running discovery sessions to uncover customer pain points and technical requirements, delivering tailored demos, proofs of concept (POCs), and solution architectures, and acting as the product expert who can map features to customer needs.
• Solution Design & Value Translation: SEs translate capabilities into business value by designing integrations, workflows, and configurations that align with customer systems, articulating ROI, security compliance, and scalability benefits in technical terms that resonate with IT stakeholders, and collaborating with product/engineering when customization or roadmap discussions are required.
• Cross-Functional Bridge Between Field and Product: The SE will be responsible for collecting and prioritizing customer feedback to inform the product roadmap, advising marketing on competitive positioning and messaging based on field learnings, and training new sales hires and sometimes enabling channel/partner sales teams.

Benefits

• Competitive pay
• Equity with significant upside
• Flexible schedules and time off
• Sabbatical after every five years of service
• Ping-pong table and free snacks in the break room

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees