Sales Engineer, Strategic

Retool

About The Position

Our sales engineering team is critical to Retool. Sales Engineers drive revenue by closely partnering with potential customers and ensuring their success with Retool. Much of the Retool sales process is technical, helping potential customers understand how to build apps and workflows with Retool, deploy on their infrastructure, and connect to critical resources. Building successful relationships with our customers is a key component of this role and you’ll leverage your technical background to dive in. Our revenue and business goals this year are aggressive, and we need the right team to help turn prospects into happy Retool customers and expand our footprint in existing accounts. You’ll join our team of Strategic Sales Engineers and partner closely with our Strategic Account Executives (1:1 ratios!). You’ll also work cross-functionally with the rest of the go-to-market team as well as marketing, engineering, and product and serve as a critical voice in a fast-moving market. You’ll be joining a broader team of Retools who are passionate about serving our customers and enjoy collaborating to build an incredibly innovative platform. If this sounds like you, we’d love to hear from you!

Requirements

Experienced presales professional with 3+ years supporting customers and prospects in the Fortune 100
5+ years of progressive experience in technical presales roles
An enthusiastic, strong, technical generalist
Strong knowledge of SQL, JavaScript, APIs, etc.
Strong sales acumen and proven experience partnering with AEs to drive end-to-end sales (e.g., qualification, influencing pricing strategy, etc.)
Ability to think on your feet and solve problems during calls with technical customers

Nice To Haves

Experience with web development and containerized software is a plus
Bonus points for AI experience, using sales frameworks like Command of the Message or MEDDPICC in addition to direct experience with enterprise expansion

Responsibilities

Solution with Retool’s largest, most complex customers, understand their problems, and assess whether or not Retool is a good fit
Identify relevant technical and business stakeholders, strategic use cases that directly attach to large initiatives, timelines, etc., and manage the technical sales process
Convince customers and prospects that Retool is the right solution through art-of-the-possible demos, architecture deep-dives, hands-on technical evaluations (e.g. onsites, hackathons), and partnering on business case development
Serve as the primary, ongoing technical point of contact for our users in the presales process
Act as the voice of the customer, synthesizing and raising themes, feature requests, and blockers to our engineering and product organizations
Represent Retool externally via conferences, webinars, etc.

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