Sales Engineer, Enterprise

Zapier • San Francisco, CA

1d • Remote

About The Position

Zapier is seeking a Sales Engineer (Solutions Architect) to join its Sales team. This role involves partnering with the sales team to develop go-to-market strategies and close key customer accounts, leveraging Zapier's leadership in the automation space. The position is a blend of technical consulting, solution development, and direct sales collaboration. Key aspects include educating customers as a trusted advisor on automation and integration, becoming an expert on automation workflows, and consulting with product and engineering leaders on how Zapier can achieve business goals. The Sales Engineer will also be responsible for bringing accounts to a technical close, navigating complex sales, designing integration architectures with customer engineering teams, and helping buyers understand how Zapier streamlines operations and fits into their existing technical stack. Additionally, the role involves partnering with Growth, Engineering, and Product teams to gather and prioritize feedback from prospective customers, influencing the product roadmap, and collaborating on smooth deployments and ongoing customer success.

Requirements

• 5+ years in technical pre-sales at B2B SaaS companies or customer-facing technical consulting roles that involve biz-and-tech-line relationship management and driving business goals with a technical lens.
• Familiarity with core computing concepts and experience implementing technical projects, comfortable with technical implementations, assisting customers with builds, and strategically scoping/intaking customer requirements as part of a pre-sales process. Comfortable advising architectural best-practices to senior technical stakeholders, and managing expectations relative to product capabilities and customer requirements.
• Excels at understanding customer needs and providing innovative solutions, comfortable advising both technical and non-technical stakeholders in-person, and experienced in driving change and helping customers reach goals within possibilities. Understands how to position Zapier as an integral part of a company’s broader business strategy.
• Ability to quickly build and maintain senior-level relationships, establishing trust with both business and technical teams. Nurtures long-term, partner-centric solutions and roadmaps, aligning advice with broader goals.
• Thrives in dynamic, evolving environments, takes a hands-on approach to solving problems, and delivers creative, scalable solutions. Quick to learn and adapt to new challenges.
• A fast-moving technical innovator who enjoys sharing knowledge through 1:1 mentorship or detailed documentation, actively helping others grow their expertise. Consistently learned new skills to better advise partners and improve own expertise.
• Works seamlessly across teams, partnering with Growth, Engineering, and Product to ensure customer success from pre-sale to post-deployment. Gathers insights from customers and prioritizes feedback that influences the product roadmap.
• Knows how to leverage both quantitative and qualitative data to craft technical plans that deliver the most impact, researching external market data, internal metrics, or investigating partner sites and marketplaces to piece together valuable insights.
• Thrives in environments with ambiguity, driven by a strong personal desire to learn and achieve.
• Uses AI in work today as part of operating at a high level, can point to workflows built, how approach has evolved through iteration, and the impact on quality, efficiency, and experience, while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.
• Demonstrated success in closing 6 figure software deals and can quickly develop and maintain relationships with senior stakeholders, ensuring that sales and technical integration efforts align with business goals.

Responsibilities

• Take a consultative approach to deeply understand your customers’ technical needs and pain points, and present tailored, insightful solutions using Zapier’s Enterprise Automation platform.
• Drive revenue for Zapier by positioning Zapier as an integral part of customers’ business strategy through value-driven proof-of-concepts, customized demos, and solution discussions.
• Collaborate with cross-functional teams including Engineering, Product, and Customer Success to develop integration architectures and long-term adoption strategies.
• Advocate for customers and influence the product roadmap, ensuring Zapier’s platform evolves to meet the needs of enterprise customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees