Sales Engineer - Amazon Connect - Remote

USAN•Norcross, GA

31d•Remote

About The Position

USAN is a leading AWS partner for Customer Experience and CCaaS (Contact Center as a Service) delivery, promoting values rooted in work-life balance, flexibility, and career growth opportunities. USAN has led the hosted/cloud CCaaS space for 30+ years and developed best in class SaaS solutions and services that add value to Amazon Connect . Our SaaS solutions, AWS tool kits, snap-in integration connectors, and Professional Services IP from decades in this space accelerate CX implementations by 35-50%. Are you a Solutions Architect with a passion for technical building? If so, this position is for you! As a member of our Contact Center Customer Experience Team, you’ll be heavily involved in the pre-sales process for a variety of cutting-edge technology projects primarily with Amazon Connect, and related services such as Lex and other AI services. Working closely with USAN’s sales team, you will be responsible for demonstrating and creating value for USAN CXaaS portfolio of solutions, building technical credibility in compelling demonstrations, and creating accurate and competitive proposals for CXE transformation projects. We’re looking to add a USAN CXE Solutions Architect to our team to evangelize USAN’s portfolio of contact center customer engagement solutions and professional services, and to provide businesses with best-in-class tools to support CX transformations on top of Amazon Connect.

Requirements

2- 3 years’ experience technical sales of CCaaS solutions/services - preferably within Amazon Connect
2- 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience. Proven ability to present value proposition of the solution
B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience
Excellent presentation, customer engagement, and listening skills.
The right person will be highly technical and analytical thinker, possess several years of CCaaS experience
Curious and fast learner

Nice To Haves

Proven ability to influence others and lead customer engagements
2 - 3 years’ experience in customer facing consulting role
Broad knowledge of the CCaaS market including: (NICE InContact, Genesys, Five9’s, Avaya, etc.) A keen interest in learning rapidly in the AI space
Team player with passion to succeed and drive the company forward
AWS Certified Solutions Architect – Associate Certification or experience architecting solutions built on AWS
Experience with AWS services related to CXE & analytics including Connect, Contact Lens, Lex, Comprehend, Transcribe, Quick Sight, etc.
Demonstrated ability to adapt to new technologies and learn quickly

Responsibilities

Create compelling demos and deliver to customers and prospects, showcasing the power of USAN’s SaaS offering across a variety of industry use cases
Demonstrating AWS and USAN products/assets within the Amazon eco-system, highlighting and emphasizing USAN’s value
Lead discovery sessions, presentations, and workshops with prospects and customers
Gather requirements for mid and large-scale Contact Center as a Service (CCaaS) transformation projects
Demonstrate the value of USAN as a CXaaS consulting partner
Create and modify Proposals and create responses to RFP’s working alongside the USAN customer success team
Educate customers of all sizes on the value proposition across the AWS and USAN suite of services and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
You will own the technical relationship with the customer and operate as their trusted advisor, the best interests of the customer will shape the guidance you provide
Create and capture best practices, technical content and new reference architectures (e.g. white papers, code samples, blog posts)
Help maintain and update lead management, pipeline & forecasting in HubSpot
Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
Provide customer feedback and solutions to product management to continue to advance our portfolio of CXaaS solutions