Sales Enablement Specialist

Acuity Inc.•Costa Mesa, CA

About The Position

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences. Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.Job SummaryA Sales Enablement Specialist plays a crucial role in ensuring that sales operations and sales teams have the resources, tools, and information they need to effectively achieve sales targets and support partners and customers in the market. The Sales Enablement Specialist ensures that tools and systems work seamlessly together to deliver the desired business outcomes.

Requirements

A. A. degree in Business Management or equivalent work experience in Customer Service or Sales Organization.
A minimum of five (5) years work experience in Sales Enablement role in a Customer Service or Sales organization.
A minimum of two (2) years of work experience in project management.
A minimum of two (2) years of work experience in CRM tools, preferrable SFDC.
Process oriented and proficiencies in collaboration and communication cross-functional team members.
Strong project and time management skills.
Excellent verbal and written communication skills.
Ability to develop policies, processes and work instructions.
Good problem solving skills and resourcefulness to resolve issues.
Advanced skills in Excel and report generation.
Advanced knowledge and ability to work with digital platforms, like Microsoft 365 Suite, Smartsheet, Agile, PowerBI.

Responsibilities

Respond to customer and sales inquiries via phone, email, and case systems.
Provide troubleshooting assistance for orders, account statuses, and technical issues related to digital platform. Escalate when appropriate.
Act as a liaison between cross functional team to improve workflow, and issue resolution.
Assist in onboarding new hires in Sales and Customer Service.
Support the development and rollout of partner programs and sales campaigns.
Ensure seamless integration across platforms like Oracle, Salesforce, CPQ, and D-Tool.
Track and analyze sales metrics, support ticket categorization, and dashboard views.
Collaborate with IT and digital platform teams to improve system architecture and reporting logic.
Deliver or coordinate training on tools, systems, and reporting.
Maintain systems hygiene and data governance to ensure account data is accurate and up-to-date.
Identify outdated policies and drive simplification.
Maintain documentation on field mapping, pricing logic, and customer communication flows
Organize and manage legal agreements for dealers, distributors, and managed service providers (MSPs).
Work with Legal Department to update agreement templates. Organize discussions and meetings between regional sales and Legal Department to conclude agreements for roll-out.
Ensuring that business-specific clauses are reviewed by appropriate stakeholders (e.g., Credit, Customer Care, Logistics).
Work with Sales Operations and Customer Care to update all relevant policies.
Creating signing timelines and coordinating with Sales, Customer Care, and Credit teams.
Work with Sales to develop a communication plan to inform internal teams and external partners.
Tracking progress in shared trackers and ensuring readiness for each batch.
Uploading executed contracts to Salesforce and SharePoint for visibility and archival.
Establish SOPs and work instructions for legal workflows.
Training materials for partner care and customer service teams.
Regional maps and org charts to clarify roles and responsibilities.
Manage backlog and order flow by tracking daily reports, resolving allocation issues (like credit holds or reserve bugs), and coordinating with Customer Care, Logistics, and Planning to ensure smooth order processing from start to finish.
Forecast revenue and resolve issues by working with planning teams to estimate monthly revenue, set ship dates, and fix any mismatches between orders and shipments.
Align global teams and stakeholders by leading communication across AMER, EMEA, and APAC regions and coordinating with Sales, Planning, and Customer Care to achieve revenue targets monthly, quarterly and annually.
Maintain The Board to communicate lead time on new product introductions, exceptions, and product transitions.