Axon-posted 11 days ago
Full-time • Mid Level
Hybrid • San Francisco, GA
1,001-5,000 employees

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As a Knowledge Management & Enablement Specialist, you will lead Axon Enterprise’s onboarding, training, and knowledge management initiatives—foundational programs that enable every new and existing team member to contribute with confidence and clarity. You will design and deliver resources, frameworks, and experiences that help the Enterprise business scale its expertise, integrate new talent, and build a culture of growth and operational excellence. In addition to your core focus areas, you will provide crucial support across our business operations pillars, partnering on projects involving finance oversight, deal desk, headcount/OpEx management, and internal tools. Your work will touch every part of the org, making you a connector between people, process, and performance.

  • Shape, scale, and deliver best-in-class onboarding programs to accelerate new hire integration and drive consistent, high-quality experiences.
  • Develop and lead learning, training, and upskilling initiatives that enable the entire Enterprise org to adapt to evolving business and creative needs.
  • Build, evolve, and manage knowledge management systems—crafting and maintaining documentation, playbooks, and best-practice libraries.
  • Seek opportunities to utilize generative AI tools and agents to amplify your own impact and help the org leverage these technologies for efficiency and innovation.
  • Identify process gaps and drive operational excellence—owning the end-to-end optimization of internal workflows, tooling, and collaboration practices.
  • Cross-train and flex into supporting other business operations priorities—including customer success activity, channel/partner enablement, and internal tech/tools projects—to meet shifting org needs and ensure team continuity.
  • Serve as a key cross-functional partner; drive tight alignment and communication with stakeholders at all levels to support seamless business operations and team success.
  • 5+ years of relevant experience in business operations, program management, L&D, or a related role—ideally in a creative, technology, or high-growth environment.
  • Demonstrated expertise leading onboarding, training, and knowledge management initiatives from concept to execution.
  • Operationally minded with a proven track record of delivering process improvements, managing complex projects, and driving cross-functional programs to success.
  • Exceptional communicator—able to influence, build buy-in, and adapt messaging for diverse audiences.
  • Highly curious and proactive, with a demonstrated excitement for learning and experimenting with new technologies—including generative AI tools and agents.
  • Skilled in synthesizing feedback, evidence, and insights to inform decision-making and continuously raise the bar for operational excellence and team enablement.
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices
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