Sales Enablement Analyst

Ezyvet • Westbrook, ME

109d • $70,000

About The Position

The Field & Inside Sales Operations Commercial Enablement Specialist will serve as a strategic resource to drive performance and enable frontline teams in partnership with the F&IS Operations Commercial Manager, Training partners, and Leadership teams we support. This role will participate in process improvement, trend/opportunity identification, project support, and communication planning. This professional will provide insights to support decision making, tactics, and strategies by representing the voice of the customer and the Frontline Professionals to the organization. The ideal candidate will be able to connect training, policies, procedures, and product knowledge to help implement tactics that support short and long-term business objectives.

Requirements

• 1-4 years' experience in Sales required.
• 1-4 years' experience in business operations, analytics, and/or workforce management.
• Ability to perform and implement techniques such as voice of the customer initiatives, journey mapping, and qualitative analysis to identify customer pain points, challenges, and hurdles.
• Collate and analyze data using preset tools, methods, and formats.
• Support interpretation of advanced and predictive analytics data using specialized software tools and functionalities.
• Resolve queries from internal customers by providing information on complex processes, policies, and programs.
• Manage the delivery of onboarding and/or offboarding processes.
• Develop your own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Analytical and critical thinking skills.
• Knowledge of technologies used in Sales, Workforce Management, and Reporting.
• Project management skills, participation, and leadership desired.
• Business acumen.

Responsibilities

• Participating in calibration sessions & commercial huddles with Leadership.
• Voice of the customer and executive level communication report out.
• Conducting marketing voice-of-the-customer sessions.
• Identifying trends through call reviews of interactions - Bringing forward trends and opportunities at a higher level.
• Real time Consultant support- support the frontline teams as an expert in the execution of the commercial plan.
• SME chat coverage, SME development & meetings.
• New Hire Nesting & Assessments.
• SME Assessments & Onboarding.
• Internal Auditing Support.
• Documentation audits and updating for organizations supported by operations: make needed updates, create new documentation, and identify areas for documentation improvement to support teams.
• Weekly Communication (Wednesday Word), In the moment communications (Chatter), and Team communications (Microsoft teams, SharePoint, etc.) to support Commercial activities and initiatives.
• Assist with new-hire training, internal transitions, and SME development as needed.
• Provide high level training and opportunity identification for continuous development to Leadership and Training partners.
• Building out learning hub, learning library and suggested phrasing.
• Assistance/ Support of small group sessions, and team meeting topics (as needed/requested).
• Support, as needed, for the Resource Planners and Workforce Management teams within Operations.
• Basic Data Analysis: using reports to identify interactions to review, opportunities and trends, and partnering with Operations data analyst.

Benefits

• Base salary of $70,000 + based on experience.
• Eligible for annual bonus.
• Health / Dental / Vision Benefits Day-One.
• 5% matching 401k.
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services