Sales Director, Americas Aftermarket & Service

Danaher • Marlborough, MA

253d • $135,000 - $140,000 • Remote

About The Position

The Director, Aftermarket & Service Sales is responsible for holistic oversight of commercial activities that include Service and Software Support Contracts, Qualifications, Training, Fixed Price Products, Parts, Consumables and Software License products. In this role, you will apply your leadership skills and experience in the ongoing development of our front-line managers and Professional Sales Associates, to advance customer experience and build loyalty. This role is accountable for the performance and results of multiple teams that contribute and drive top line growth and profitability in the Americas Aftermarket business. This position reports to the Sr Director, Americas Service and is part of the Service Department located in United States and will be fully remote.

Requirements

• Bachelor's degree (B.S./B.A.) in Life Sciences or equivalent experience, with no less than 5 years of successful experience in management/leadership level within Life Sciences field.
• Strong sales execution experience and delivery oriented with strategic mindset.
• Proven experience growing and developing sales organization.
• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Ability to instill customer satisfaction that is recognizable and valuable to the customer.
• Ability to interface with Senior management and explain or negotiate resources or business plans.
• In-depth understanding of customer business, goals and objectives, strategies, and needs.

Nice To Haves

• Industry knowledge, Analytical instrument or LCMS knowledge preferred.
• Previous experience with Oracle and Sales Force system preferred.

Responsibilities

• Collaborate in the implementation and execution of commercial sales departmental plans, strategies including business and/or organizational priorities to achieve goals and objectives.
• Partner with Operations, Customer Service and other teams to ensure full execution of regional sales strategies (including orders, shipments, AR collections, field lead incentive program).
• Lead sales funnel and forecasting reviews and ensure reporting of all business opportunities, concepts, and strategies through the use of CRM and provide voice of customer and feedback to product development teams.
• Participates in the development of annual budgets based on strategic plan and deliver budgeted performance.
• Establish processes, metrics, and compensation programs to effectively drive these functions; Build a high-performance team (incl. effective change management) that is 'best in class.'
• Supports the development of aftermarket associates with an active participation in succession planning.
• Provide leadership in measuring and improving results through a metrics-driven, continuous improvement culture.

Benefits

• Comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
• Bonus/incentive pay eligibility.
• Flexible, remote working arrangements for eligible roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree