Sales Development Specialist - Commercial Flooring, Denver

Shaw•Denver, CO

41d•Remote

About The Position

Shaw Contract is a global design leader in commercial flooring for some of the world’s most creative and innovative environments. Our vast, sustainable product offerings can be found in diverse markets such as workplace, healthcare, hospitality, education, and multi-family dwellings. Shaw supports the spaces in which we work, learn, live, play and heal. As a Sales Development Specialist, you will contribute to sales growth by partnering with Account Managers to advance their sales strategies by connecting them with key players within targeted accounts, providing information to act strategically, and enabling the account manager to increase customer facing time. This person should display a positive attitude and project a willingness to help, while consistently providing accurate information to our customers. As you develop in your role as a Sales Development Specialist you will be expected to contribute to the success of Shaw Industries by possessing a thorough understanding of product knowledge, selling strategies, and customer service for your assigned geographic territory. You will be expected to find and generate business intelligence to qualify accounts, contacts, and projects to grow your territory sales. You will be responsible for calling on active projects and lower accounts based on AM's direction and selling strategy. Please note that 50% of the role will be focused on administrative responsibilities and 50% will be focused on business development. This is a fully remote position, based in the United States.

Requirements

Previous Commercial support experience required
High School education or equivalent required
Ability to learn Salesforce and other Shaw systems required

Nice To Haves

Living in Market (Denver metro)
Salesforce
Design background

Responsibilities

Training and Development: Provide Salesforce training for new Account Managers and internal partners, ensuring they are proficient in system use.
Reporting and Analysis: Generate comprehensive CSI reports, including 3-year revenue analysis, Tableau visualizations, transaction history, and account base information.
CSI Maintenance: Troubleshoot and resolve issues within the CSI system, manage mass account transfers, hardcode accounts to the correct sales managers, and merge duplicate accounts to maintain data integrity.
Temporary AM Stand In: Manage email accounts and monitor Salesforce notifications and pipeline quote expirations for Account Managers who have left the company or on leave. Customer facing as needed.
Marketing Collaboration: Partner with Connect/Inform to create compelling marketing newsletters, email blasts, and promotional items that drive engagement and sales
Sales Initiatives: Collaborate with the Strategy and Insights team on new sales initiatives, including developing business plans and promotional incentives to drive growth.
Price List Management: Manage dealer price lists, including inputting ESP and Diverzify data accurately.
SFDC Maintenance: Ensure the integrity and accuracy of data within SFDC, including updates and troubleshooting.
Backup Support: Serve as a backup for Account Managers during their leave, vacation, or on an “as needed” basis, ensuring continuous support and client engagement.
Customer Onboarding: Partner with Customer Service to input new customers into Salesforce, ensuring a seamless onboarding process.
Pricing and Product Management: Maintain excellence in managing pricing, product inquiries, and identifying new selling opportunities.
Team Support: Provide additional support by backing up teammates and managing multiple regions as directed by management to ensure seamless coverage.
Claims Management: Handle and resolve customer claims efficiently, providing appropriate solutions.
Product Recommendations: Provide expert recommendations for replacement products based on customer needs and preferences.
Customer Service Liaison: Act as a liaison between customers and the company to resolve issues and enhance customer satisfaction.
Event Coordination: Organize and coordinate Lunch & Learn sessions to promote products and services.
Conduct basic market research to assist Account Managers in finding potential business opportunities.
Contact Research through Zoom info to find basic contact info for targeted end-users.
Create and manage simple prospect lists by analyzing basic market reports and helping to complete remedial account maps
Document customer insights for the sales team to use during appointments.
Log leads and update project status within the territory.