Sales Development Representative QF

AirReps

About The Position

Position Responsibilities May Include: • Prospect, contact, and qualify businesses, users, industry partners, and decision makers in your market • Make outbound cold calls and respond to inbound inquiries to promote products or services • Handle customer objections and provide solutions to close sales effectively • Conduct market research on end-user, reseller, and distribution partners • Identify customer needs and recommend appropriate solutions or products • Achieve or exceed daily and monthly sales targets • Build and maintain positive customer relationships through excellent communication and follow-up • Accurately record customer interactions, sales activities, and lead information in Salesforce or other CRM systems • Collaborate with sales team members and other departments to ensure smooth order processing and customer satisfaction • Maintain product knowledge and stay updated on promotions, policies, and competitor offerings • Provide feedback to management on customer trends, objections, and opportunities for improvement • Manage time efficiently to maximize call volume and quality • Cold call to locate independent service companies • Contact distributors to gather end-user information • Assist lead in call log totals monthly • Main point of contact for independent servicers/end user requiring complex recall work • Perform additional projects/duties to support ongoing business needs. Nature & Scope: • Works within well-defined instructions • Uses established procedures and works under supervision to perform assigned tasks  • Work is closely supervised Knowledge & Skills: • Excellent customer service skills; interpersonal skills with ability to diffuse negative situations • Communication & Collaboration with team members and customers – ability to communicate ideas to instruct, inform, persuade, or motivate co-workers • Digital skills: Technology, Media & the Internet - MS Office proficiency with Outlook, Word, Excel, Access, PowerPoint and skills with word processing, data management and presentations • High level of attention to detail and accuracy • Proficient in using CRM systems; Salesforce experience required • Critical Thinking & Problem Solving - inductive and deductive reasoning, analysis and interpretation to generate possible solutions and responses to problems • Effective organizational and time management skills • Ability to interpret and follow work instructions and company policies and procedures • Ability to apply good judgment, strong work ethic, and integrity on the job. Competencies: Experience: • 3-5 years of experience in an office environment in sales and/or customer service roles Education/Certification: • High School Diploma/GED People Management: No Physical Requirements / Work Environment: • Must be able to perform essential responsibilities with or without reasonable accommodations Reports To: MANAGER, CUSTOMER SERVICE Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes about individuals with disabilities.

Requirements

Excellent customer service skills; interpersonal skills with ability to diffuse negative situations
Communication & Collaboration with team members and customers – ability to communicate ideas to instruct, inform, persuade, or motivate co-workers
Digital skills: Technology, Media & the Internet - MS Office proficiency with Outlook, Word, Excel, Access, PowerPoint and skills with word processing, data management and presentations
High level of attention to detail and accuracy
Proficient in using CRM systems; Salesforce experience required
Critical Thinking & Problem Solving - inductive and deductive reasoning, analysis and interpretation to generate possible solutions and responses to problems
Effective organizational and time management skills
Ability to interpret and follow work instructions and company policies and procedures
Ability to apply good judgment, strong work ethic, and integrity on the job
3-5 years of experience in an office environment in sales and/or customer service roles
High School Diploma/GED

Responsibilities

Prospect, contact, and qualify businesses, users, industry partners, and decision makers in your market
Make outbound cold calls and respond to inbound inquiries to promote products or services
Handle customer objections and provide solutions to close sales effectively
Conduct market research on end-user, reseller, and distribution partners
Identify customer needs and recommend appropriate solutions or products
Achieve or exceed daily and monthly sales targets
Build and maintain positive customer relationships through excellent communication and follow-up
Accurately record customer interactions, sales activities, and lead information in Salesforce or other CRM systems
Collaborate with sales team members and other departments to ensure smooth order processing and customer satisfaction
Maintain product knowledge and stay updated on promotions, policies, and competitor offerings
Provide feedback to management on customer trends, objections, and opportunities for improvement
Manage time efficiently to maximize call volume and quality
Cold call to locate independent service companies
Contact distributors to gather end-user information
Assist lead in call log totals monthly
Main point of contact for independent servicers/end user requiring complex recall work
Perform additional projects/duties to support ongoing business needs