Sales Development Representative

Jewelers Mutual Group•Neenah, WI

19h

About The Position

This role is responsible for qualifying jeweler leads, booking demos for the Business Development team, and ensuring CRM accuracy throughout the sales cycle. As an integral member of the sales organization, you will combine outbound prospecting, lead qualification, and pipeline management to drive new opportunities focused in the Mainstreet Jeweler segment. You will act as the first point of contact for jeweler prospects, ensuring the right leads are routed to the right people quickly and efficiently. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence. We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people. Here, you’ll: Move fast and embrace change Always look for better ways Grow, thrive, and help shape what’s next Join us and be part of a culture where you can make an impact while building your future.

Requirements

0-2 years of experience in sales, customer service, or outbound calling role
Self-motivated, desire to make an impact and effect change in a new developing role
Demonstrated ability to meet activity-based targets including calls, emails, and meetings set
Experience using CRM platforms to log activity and manage prospect records
Experience working SAAS or tech sales
Familiarity with the jewelry or luxury goods industry

Responsibilities

Serve as the first point of contact for all jeweler leads, understand business needs, and book a demo for a Business Development team member.
Identify and route large, strategic leads to the Business Development Director immediately.
Integral in creating and maintaining the sales pipeline for small to medium size jewelers.
Consistently meet or exceed target KPIs including demos scheduled, pipeline generated, and opportunity win rate.
Participate in outbound cold calling campaigns surrounding specific sales targets and company initiatives
Execute outreach through calls, emails, and direct contacts to generate qualified leads and pipeline activity.
Meet or exceed activity targets for calls, emails, and contacts on a daily and weekly basis.
Ensure that customer records in the CRM are accurate for the full sales cycle at all times.
Maintain accurate and timely records of all prospect interactions, lead statuses, and pipeline activity within the CRM.
Provide feedback to leadership on lead quality and campaign performance to inform sales strategy.

Benefits

Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.
Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning.
Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
Great Place to Work® Certified: Join a team recognized for an environment of innovation and growth.

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