Sales Development Representative

FareHarbor•Boston, MA

6h•Hybrid

About The Position

FareHarbor is the world’s leading provider of reservation software to the tour, activity and attraction industry, working with thousands of businesses across North America and the globe. Our clients’ work ranges from walking tours to shark diving experiences. The FareHarbor NORAM organization is looking for driven & ambitious individuals to join our incredible Sales team. The Sales Development Representative (SDR) is a foundational member of FareHarbor’s outbound go-to-market engine, responsible for generating top-of-funnel pipeline through proactive outreach into target accounts. SDRs work closely with Account Executives to book qualified product demos, contributing directly to overall revenue growth. This role is designed for high-output, early-career sales professionals who are passionate about prospecting and energized by creating new business opportunities. The SDR team serves as a key driver of pipeline generation as we scale Field Sales and territory-based coverage. Our team works hard and we have fun along the way. We talk shop on our clients' boats on a sunset cruise, learn a new market by exploring a haunted house together, show a conductor how they can streamline their check-in on a train, or teach a brewery how they can maximize revenue in their venue spaces. Our clients are in the memory-making business and we enable those dreams!

Requirements

Proactive, motivated, organized, enthusiastic, and comfortable with a fast pace
Comfortable speaking with people on the phone and in person; Able to handle rejection and stay motivated
Excellent organization and time-management skills
Cool under pressure with the ability to balance / execute multiple priorities
Professionalism in all business interactions across all communication channels
A growth mindset: comfortable adopting/utilizing new technology and the ability to implement new learnings into your day-to-day routine
Ideally suited for individuals who are motivated by financial success and rewards

Nice To Haves

Willingness to travel for industry events & conferences

Responsibilities

Execute high-volume outbound campaigns, primarily via cold calls, with messaging targeted to different regions and verticals
Manage your lead pool and lead flow through prospecting tools (i.e. CRM, LinkedIn, email, etc) with thoughtful, relevant messaging for different systems and personas
Schedule qualified product demos for Account Executives, with a consistent show rate
Utilize our CRM to document lead interactions, record crucial details, and enable better lead qualification
Develop and maintain a deep understanding of FareHarbor’s features / functionalities / partners and effectively communicate the value propositions to potential customers, as well as internal collaboration with Marketing, Sales, Operations, etc
Stay updated with industry trends, market changes, and competitors' activities to identify potential business opportunities
Gather market intelligence and customer feedback to provide valuable insights to the marketing, product development, and strategy teams
Monitor your individual sales performance and implement strategies to maximize productivity and results
Be a true team player who is willing to go the extra mile to deliver exceptional results for our prospective clients