Sales Development Representative

CMA CGM•Houston, TX

12d•$62,000 - $63,226

About The Position

A Sales Development Representative supports a commercial region or customer segment. This position serves as the principal CMA CGM contact for all customer rate inquiries for either import or export cargo, is responsible for maintaining understanding of trade lanes to effectively grow our market share, partners with field sales and works with trade/line to provide quotations, organizes and expedites customer contracts to ensure proper construction and filing of agreed terms and conditions, and expediting all issues by quickly resolving to reduce service failures or loss of business. This position supports overall business strategy and requires associates who are passionate about customers, can demonstrate the ability to adapt to our industry’s constant changing environment, execute the essential functions and duties as well as the day-to-day responsibilities.

Requirements

The ability to establish priorities and organize time effectively
Excellent verbal, written and interpersonal communication skills
Attention to details
Ability to build and maintain professional relationships
Maintain demeanor and proper etiquette with internal / external customers via phone and email.
Working knowledge of commercial and financial terminology of international trade
Proven computer literacy in Microsoft Office suite
Demonstrate ability to work under pressure, and work with urgency when required
Ability to determine client needs and effectively accommodate them
Ability to problem-solve and find solutions to resolve customer issues
Ability to multitask effectively, work well with others and be culturally sensitive
High School Diploma or GED
Minimum 2 years work experience required preferably in inside sales, sales or customer service.
Minimum 1 year transportation industry experience preferred

Nice To Haves

Bachelor’s Degree

Responsibilities

Overall knowledge of both import and export services with the ability to communicate rate negotiations with trade/line management on behalf of the customer/field representative.
Work in concert with field sales representative to promote trade/line initiatives to include, but not limited to campaigns, eBusiness and value-added services, growing customer profile by researching and identifying market opportunities, gather competitive intelligence, qualify sales leads and shipping opportunities via NOVA Business, develop and maintain both customer and trade-lane specific business plans, submission of customer credit applications, etc.
Arranges and communicates with trade/line management rate request quotes via the company's CRM system, customer volume forecasting, and structuring contract proposals/filings for trade approval and FMC filing.
Produce and analyze sales reports
Compiles and collaborates with sales/trade/line management expiring bullets, MQC shortfalls, and expiring contracts.

Benefits

Performance-based bonuses
Comprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off
Professional development opportunities

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