Sales Development Rep

Ascend Learning, LLC

1d•Hybrid

About The Position

Ascend Learning, a leading healthcare and learning technology company, connects a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. Their products are used by various professionals including physicians, nurses, and personal trainers. Headquartered in Burlington, MA, with additional office locations and hybrid/remote workers, Ascend Learning was recognized as one of America’s 2025 Greatest Workplaces and Best Places to work for Mental Well-Being. The National Academy of Sports Medicine® (NASM®), an Ascend Learning brand, has set the standard in fitness and wellness credentials for over 37 years, delivering over 1.4 million fitness professionals globally. The Sales Development Representative (SDR) is responsible for driving qualified leads and revenue generation for NASM and AFAA. This is achieved through social media, email automation, and phone campaigns. The SDR will develop new leads, manage existing ones, and re-engage disqualified leads, as well as communicate with existing customers to encourage repeat business. The SDR will collaborate with sales, marketing, operations, and other key personnel to identify opportunities and refine marketing communication.

Requirements

High School diploma required
Minimum 2+ years of sales experience with a proven record of success
Superior written and grammar skills
Superb interpersonal skills, including the ability to quickly build rapport with both customers and team members
Resourceful problem-solver who can think laterally and critically to leverage opportunities within a variety of sales channels
Team player who can effectively collaborate and build working relationships with internal and external stakeholders and constituents to deliver desired outcomes
Effectively communicate with partners and customers across all cultures
Attention to detail with the ability to organize and prioritize task

Responsibilities

Manage sales opportunities from Facebook, Twitter, Instagram, Phone channels and Email channels
Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
Manage priorities and efforts of Phone, Social Media and Email Marketing campaigns to quickly distribute sales opportunities to the sales team
Provide detailed and accurate reporting on Phone and Email Marketing efforts to improve messaging to customer base
Distribution of qualified sales opportunities to the sales team
Drive qualified leads and revenue generation for NASM and AFAA
Develop new, existing, and re-engage disqualified leads
Communicate with existing NASM and AFAA customers to encourage repeat business
Work with sales, marketing, operations, and other key personnel to identify opportunities and develop better marketing communication to our existing customer base
Assist with adjusting messaging in our marketing efforts