Sales Development Associate

DocuWare GmbH•City of Beacon, NY

3d•$55,000 - $65,000•Hybrid

About The Position

DocuWare stands for globally distributed, international teams and an open corporate culture that invites you to help shape it. Would you like to be part of an innovative company whose solutions are digitizing everyday work in a wide range of industries? In that case, we are happy to welcome you to the team. We’re seeking a Sales Development Associate to serve as the first point of contact for prospective DocuWare customers. In this dynamic and fast-paced role, you’ll leverage your excellent communication and listening skills to deliver high-quality, timely information to leads, while qualifying their interest and integrity. Your efforts will play a crucial part in building our sales pipeline and shaping our marketing strategy. This role has a weekly hybrid work schedule and is based out of the Beacon, NY office. This role also requires verbal and written fluency in both English and Spanish.

Requirements

2–5 years of practical experience in customer service or a similar role
Proactive, with a passion for direct customer interaction
Strong analytical skills with the ability to quickly understand customer needs
Excellent communication skills; fluent in both English and Spanish
Strong active listening and teamwork abilities
Demonstrated analytical thinking skills

Nice To Haves

Familiarity with HubSpot and Microsoft Dynamics CRM is an advantage

Responsibilities

Execute targeted outbound calling campaigns to generate qualified leads and schedule appointments for the DocuWare sales team.
Field all inbound phone and email inquiries related to product demo requests or interest in DocuWare solutions, ensuring prospects receive a prompt and enthusiastic response.
Qualify incoming leads for integrity, level of interest, and readiness to engage, then route appropriately—whether to the sales team or to marketing nurture channels.
Proactively reach out to all marketing-generated leads who have self-qualified through scored engagement activities.
Maintain accurate and up-to-date records in HubSpot and our CRM, ensuring all prospect interactions are logged according to best practices to facilitate effective reporting and follow-up.
Collaborate closely with demand generation marketing and sales teams to continuously improve lead qualification tactics and understand how your work drives business results.
Provide real-world feedback to marketing writers and leadership, helping refine messaging and product positioning while shaping DocuWare’s overall go-to-market strategy.
Contribute to weekly and monthly reporting by tracking key performance metrics and lead outcomes.
Manage incoming leads, cross-referencing with existing customer and partner databases to ensure appropriate lead assignment and eliminate duplicates.
Engage prospects in meaningful conversations to understand their pain points, aligning DocuWare technology benefits to their unique business needs.

Benefits

$55,000 to $65,000 base pay
This is an hourly position with a standard 40 hours work week, Monday to Friday from 8:30am to 5:00pm EST
DocuWare funds $2,000/$4,000 annually towards single/family HDHP deductible
Your choice of 4 medical plans (HDHP, EPO, PPO)
Short Term Disability (100% company paid)
Long Term Disability (100% company paid)
Group Term Life insurance (100% company paid)
401(K) with company match
12 annual paid holidays and generous PTO plan
Profit Sharing
Internationally growing and well established company
Thorough onboarding & induction period
Training and development opportunities
Participation in a positive intercultural company culture with an openness to new ideas
Virtual instructor led fitness offerings.
Access to Udemy training academy and Tuition Reimbursement
Flexible Spending & Dependent Care Accounts
Company events and more