Sales & Design Associate, Part Time - Pottery Barn Kids (Durham, NC)

Williams-Sonoma•Durham, NC

19d•Onsite

About The Position

As a Sales and Design Associate, you create an exceptional customer experience by combining strong sales skills with inspiring design guidance. You will welcome customers into the store, offer personalized service, and use effective selling techniques to understand their needs and recommend products that fit their lifestyle. In this role, you will also help customers express their personal style at home by developing customized design plans. You’ll leverage your product knowledge, creativity, and understanding of current design trends to bring their vision to life. By delivering approachable and knowledgeable decorating expertise, you will help position the brand as a trusted destination for creating truly personal spaces.

Requirements

Love to sell, can articulate a proven ability to exceed selling goals & most importantly can close a sale
Succeed in a team environment, while able to work independently & manage your own time
Thrive in an entrepreneurial environment & are constantly looking for ways to think outside-the-box
Know what questions to ask your customers in order to understand their personal style & needs
Enjoy discovering the customer’s style, lifestyle & story to connect them to the right products
Most successful when provided with clearly defined daily sales goals & metrics
High school diploma or equivalent preferred
1-2 years customer service experience and retail sales experience (specialty retail preferred, but not required)
Proven ability to prioritize and handle multiple tasks simultaneously
Ability to be mobile on the sales floor for extended periods of time, operate POS system and lift and mobilize medium to large items, (up to 75 lbs.) while utilizing appropriate equipment and safety techniques
Full time associates are expected to have open availability to meet the needs of the business Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

Responsibilities

Provide sincere, friendly and energetic customer service by exemplifying World-Class service standards
Achieve established sales and contest goals Maintain knowledge of current sales and promotions
Assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
Utilize effective selling techniques to build multiple sales and increase productivity
Demonstrate comprehensive product knowledge, including features and benefits
Efficiently and accurately perform register transactions i.e. sales, returns, and exchanges
Assist in implementation and maintenance of visual merchandise presentation, signage and lighting
Uphold store maintenance and cleanliness standards straighten, clean and help maintain stockroom as needed
Process, ticket, and restock merchandise as needed
Perform other duties as assigned by management
Comply with all Company policies and procedures

Benefits

A generous discount on all Williams-Sonoma, Inc. brands
A 401(k) plan and other investment opportunities
A wellness program that supports your physical, financial and emotional health
Paid vacations and holidays (full-time)
Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

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